Intake & Assessment Counsellor

Salary Range: $60,000.00 To $77,000.00 Annually

Intake & Assessment Counsellor

Location:

Central Commons, 800-1000 7 Ave SW

Full Time Temporary: 37.5 hours per week until April 30, 2027

As a member of the Counselling Services Department on the Older Adult and Family Counselling team, you will provide client‑directed support to individuals, couples, and families that include a family member aged 55 or older, delivering services within the context of their community.

• You bring warmth and professionalism to your work, creating a safe and respectful first point of contact for older adults and families.
• You are a thoughtful and ethical practitioner who balances responsiveness with good judgment, ensuring assessments and referrals are handled with care and attention to detail.
• You value collaboration and teamwork, working alongside colleagues and community partners to ensure participants receive coordinated and meaningful support.

Counselling & Service Delivery

• Serve as the first point of contact for older adults accessing intake services, assessing needs and eligibility for supports within and outside of Carya.
• Provide brief, client‑centered, strength‑based counselling (1–3 sessions) to individuals, couples, and families with a member aged 55+, delivered in community, virtually, and onsite.
• Manage cases from assessment through intervention, documentation, referral, and closure, maintaining ethical standards and best practices.
• Collaborate in supervision and with internal and external partners, ensuring service delivery aligns with agency policies, funder requirements, and community needs.

Participant Intake, Access & Service Coordination

• Respond to service requests within two business days, gathering information, assessing eligibility, and connecting participants to appropriate services or referrals.
• Apply consistent eligibility and prioritization procedures to support fair and timely access.
• Maintain accurate waitlists and communicate regularly with participants and staff regarding service status.
• Provide crisis response resources in accordance with established policies and procedures.

Data, Quality Assurance & Team Collaboration

• Collect and compile monthly intake data to support utilization tracking and outcome analysis.
• Participate in team meetings, contributing insights to support coordinated planning and continuous improvement.
• Support quality assurance processes, including participation in quarterly file audits.

Community Collaboration & Information Sharing

• Collaborate with internal teams and community partners to ensure coordinated, holistic participant care.
• Share information about agency programs and services through interagency meetings and community networks.

• A master’s degree (MSW, MA, M.Ed., MSc, MC) in psychology, social work or a related discipline.
• Membership in good standing with a regulatory body.
• Completion of Alberta Family Wellness Initiative’s Core Brain Story.
• Training and experience in strength‑based approaches, as well as previous experience working with older adults in a counselling environment
• Previous clinical assessment or intake experience is an asset.
• Experience or training in single session, solution focused therapy and case management is an asset.
• Skillful use of therapeutic modalities and clinical supervision, as well as the ability to collaborate with other professionals to enhance natural and professional supports is essential.
• Strong attention to detail with the ability to act with discretion and confidentiality is expected.
• Effective presentation and facilitation skills, along with effective communication and interpersonal skills.
• A positive attitude, coupled with the ability to balance a dedication to quality service is essential.
• Exceptional team orientation and collaboration skills.
• Excellent oral and written communication skills.
• Completion of the Natural Supports Framework is an asset.
• Proficiency in Microsoft 365 with a focus on SharePoint, Word, Teams, and Outlook.
• Proficiency, or at the very least, familiarity with case management software, such as Jane.
• Ability to effectively manage and prioritize your emails and calendar.
• Valid…