Case Manager

Salary Range: $58,715.00 To $65,228.00 Annually

Are you a compassionate and adaptable professional with experience supporting individuals facing mental health, addictions, homelessness, and poverty-related challenges? Do you have the skills to build trust, navigate complex systems, and provide meaningful support to participants? Ready to bring your passion for advocacy and community support to life at The Alex? Apply today!

Since 1973, The Alex has been a community-based, not‑for‑profit organization providing integrated primary health care, community support services, and housing‑focused programs to individuals and families who experience barriers to accessing traditional health, housing, and social service systems. Services are grounded in principles of health equity, low‑barrier access, trauma‑informed practice, cultural safety, harm reduction, and person‑centered care.

Abbeydale Place and Prelude are low‑barrier, recovery‑oriented supportive housing programs operating under a Place‑Based Supportive Housing (PBSH) model. These programs provide long‑term housing and intensive wrap‑around supports to single adults who have been chronically unhoused and high levels of vulnerability related to concurrent physical health conditions, mental illness, substance use, and cognitive impairment.

Reporting to the Program Manager, the Case Manager works within a multidisciplinary team and provides ongoing intensive case management support to program participants which focuses on physical/mental health and substance use awareness, system navigation, coaching, crisis support, life skills development, and meeting social, cultural and basic needs. The Case Manager understands the population we serve and prides themselves on providing an inclusive and safe environment for all program participants as they establish and maintain permanent housing.

This is a permanent, full‑time position.

Program Philosophy

• Offer culturally sensitive services, where indicated.
• Uphold the principles of Harm Reduction and Housing First.
• Understand the Residential Tenancy Act.
• Understand and follow program policies and procedures.

Administrative

• Understand and practice from the Standards of Accreditation (CAC).
• Complete monthly evidence‑based assessment tools with program participants and required data entry (HMIS and CHR etc.).
• Create, implement and update client‑centered service plan goals, safety planning, wellness contracts and treatment plans.
• Complete daily administrative shift duties.

Client Care

• Provide intensive case management to individuals exiting homelessness, using an Intensive Case Management model.
• Support participants experiencing acute, severe, and persistent mental health or substance use disorders.
• Connect participants to appropriate community services and facilitate referrals as needed.
• Teach and assist with daily living skills in suites and community settings (e.g., cooking, cleaning, financial literacy, grocery shopping, budgeting, laundry).
• Identify and mitigate risk factors for eviction, working alongside participants to reduce likelihood, including support with monthly room inspections.
• Accompany participants and/or provide transportation support to external appointments and daily living activities.
• Advocate for participant rights and ensure equitable access to services.
• Support systems navigation across justice, financial, and health care systems.
• Assist participants in obtaining and maintaining income supports.
• Provide guidance with rent payments and arrear payment plans as needed.
• Offer medication support and understanding to participants requiring assistance.
• Demonstrate strong crisis intervention and de‑escalation skills.
• Maintain openness to a broad scope of practice, with a commitment to innovation and flexibility.

Team

• Exhibit exceptional written and verbal communication skills, including active listening.
• Engage fully in team and treatment planning meetings.
• Show initiative and work effectively as a team member with minimal supervision, offering support to colleagues as needed.
• Maintain a high level of professionalism and collaborate constructively with partner agencies.
• Provide and welcome ongoing…