Team Lead - PBSH

Position: FT Team Lead - PBSH
Description   Job Type:  Permanent Full-Time (Wed - Sat, 1-11pm)
Pay: $29.04 per hour plus benefits
About the Role
We are looking for a  Team Lead  to join our Leadership team. Team Leads provide supervision, mentorship, and leadership to front line staff while also supporting the delivery of direct services. In this role, you will be instrumental in guiding a team that focuses on providing care to individuals with complex needs and supporting long-term housing stability. These programs are built on our core values: meeting participants where they are at, eliminating barriers to entry, and offering a safe, compassionate space to address addiction and mental health challenges.

The responsibilities of a Team Lead would include the following:
Supervise, coach, and discipline front-line staff; conduct performance reviews
Ensure respectful workplace practices; address staff concerns and serious issues
Maintain adequate shift coverage and accurate staff timekeeping
Respond to crises and ensure staff and client safety protocols are followed
Oversee medication administration and client medical needs
Liaise with community partners, police, EMS, and respond to local concerns
Support staff performance through check-ins, meetings, and team collaboration
Ensure program supplies, vehicle maintenance, and hygiene protocols are maintained
Manage client funding, treatment referrals, and file audits
Oversee data tracking, reporting, and financial record-keeping (e.g. floats, rent)
Ensure proper delivery of client programming and adherence to collaborative agreements
Leading by example with compassionate, non-judgmental client interactions
Address client grievances; prop
About You
The ideal candidate would have the following:
At least two years of experience leading a team
Post-secondary education in a relevant field from a publicly funded institution (minimum two-year degree or diploma, those in progress may be considered)
Experience in addictions, mental health, homelessness or working with Indigenous populations preferred
Understanding of harm reduction, withdrawal management, trauma-informed care, and recovery-oriented systems
Class 5 Alberta (non-GDL) driver’s license, three years of driving experience, and a clean five year driver’s abstract
Proven crisis intervention and de-escalation skills
Experience supervising and debriefing staff or facilitating groups
Compassionate, non-judgmental, and supportive toward vulnerable populations
Excellent communication, conflict resolution and organizational skills
Able to maintain confidentiality, accountability, and act with professionalism
Proficient with MS Word, Outlook, and Excel
Understanding of privacy laws and the Protection of Persons in Care Act
Valid Vulnerable Sector Search (within the last six months) with no material findings
Ability to gain Privacy certification and lift training
Ability to physically assist clients from prone to sitting or standing positions
Must be able to drive an agency van and use own vehicle for work if needed
About Alpha House:
Alpha House is dedicated to providing safe, caring, and respectful environments for individuals dealing with addiction and mental health challenges. Our team is passionate about making a difference in the lives of those we serve, offering comprehensive support and resources to help individuals on their journey to recovery and stability. We believe in meeting people where they are at and offering practical, compassionate, and professional support throughout their journey.

Benefits of working at Alpha House
Medical and Dental Benefits after six months of continuous work
Personal development and training opportunities

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