Family Connection Centre – Family Support Worker

Why work for the Town of Canmore? For starters, you can take great pride in our organization, its positive work culture and our exceptional team of talented human service professionals who accomplish outstanding work each day for our community. You will have the opportunity to join a team that is professional, fun, dedicated and passionate about social development work, community wellness, and the endless opportunities to support culture and community in our mountain town.

Position Overview:

Reporting to the Family Connection Centre (FCC) Supervisor, the Family Support Worker (FSW) provides relationship-based, individualized support to parents, caregivers, and families from pregnancy and infancy through adolescence and young adulthood. Using evidence-informed, strength-based, and trauma-informed approaches, the FSW supports healthy child development, caregiver confidence, family wellbeing, and family resilience through practices such as home visitation, one-to-one support, group programming, referrals, and community engagement.
The FSW assists families in navigating health, education, social, and community systems, connects them with appropriate resources and services, and works collaboratively with internal teams and community partners to provide coordinated support. This role contributes to prevention and early intervention efforts while maintaining professional, ethical, and safety standards.
The Family Connection Centre, part of the Alberta Family Resource Network, serves communities across the Bow Valley. Flexibility in work hours, including evenings and weekends, and the ability to travel throughout the Bow Valley are required to meet the diverse needs of families.
The Family Support Worker will be assigned a specialized portfolio, and responsibilities may include home visitation, school-age family support, child/youth/young adult programs, parenting programs, outreach services, or other Family Resource Network initiatives based on organizational needs.
Core Accountabilities:
Provide Relationship-Based Family Support
Deliver individualized, strength-based support to families from pregnancy and infancy through adolescence and young adulthood using trauma-informed approaches
Conduct regular one-to-one sessions to build trust and assess family needs and understand their strengths, goals, and concerns
Support healthy child development and caregiver confidence through evidence-informed practices
Adapt support strategies based on family circumstances, cultural backgrounds, and evolving needs
Facilitate Groups and Community Engagement
Design and facilitate programs, presentations, and group activities that build family resilience and peer connections for children/youth and caregivers
Engage families in community events and outreach initiatives to increase awareness of available resources
Create inclusive, welcoming environments that respect diverse family structures and experiences
Navigate Systems and Connect Families to Resources
Help families access health, education, social, and community services appropriate to their circumstances
Provide referrals and coordinate support with internal teams and community partners
Advocate for families and address barriers to accessing needed services and resources
Maintain updated knowledge of community resources across the Bow Valley
Maintain Professional Documentation and Communication
Create and maintain accurate, timely case notes and confidential records following professional and legal standards
Communicate respectfully and effectively with families, colleagues, supervisors, and community partners
Use Microsoft Office to independently create and manage documents, spreadsheets, and data
Maintain clear boundaries with clients around professional relationship and levels of service
Complete reports to support grant requirements based on data collected throughout the quarter
Support Specialized Initiatives
Implement assigned specialized portfolios such as home visitation, school-age support, or parenting programs as directed by organizational needs
Seek to understand and address service gaps and community trends through programming
Contribute to prevention and early intervention…