Family & School Liaison Worker

Are you a change maker? Come on INN!

We’re an amazing team, doing amazing things every day. Inn from the Cold is the largest organization in the Calgary region dedicated to supporting families experiencing a housing crisis.

At Inn from the Cold, we offer more than a job; we provide an opportunity to make a profound impact on the lives of families in need. Our values guide us — compassion, accountability, respect, inclusivity, courage, and innovation. We are driven by our vision of a thriving community where every child and family has a safe and stable place to call home.

We prioritize people, recognizing the uniqueness and worth of everyone who walks through our doors. Our commitment to reconciliation and equity is not just a statement; it's a journey we're dedicated to, actively working alongside Indigenous peoples and marginalized communities to dismantle oppressive structures. As a trauma informed organization, we create a safe and supportive environment, promoting healing and resilience.

We are a multidisciplinary team united by a shared vision, mission and values. Collaboration is at the heart of our work, and we believe that diverse perspectives drive our success. It is this diversity and the respect and value we have for each other and our community that makes us stronger.

If this sounds like a place where you would want to work, please review the position below to see if there’s a fit with your skills and experience.

• Position Title Family & School Liaison Worker
• Job Type Full Time
• Department Programs
• Reports to Manager, Integrated Support Services

The Family & School Liaison Worker supports children, youth, and families experiencing homelessness by promoting educational stability and reducing school-related barriers. Working within Inn from the Cold's Child & Youth Development (CYD) framework, this role serves as the primary contact for school registration verification, educational advocacy, and school-based resource navigation.

Using a trauma-informed, strengths-based, culturally responsive, and family-centered approach, the Family & School Liaison Worker collaborates with families, schools, community agencies, and internal teams to help children maintain educational continuity and access appropriate educational supports while residing in shelter. The Family & School Liaison Worker plays a critical role in ensuring children have access to educational opportunities that promote stability, belonging, and long-term success.

• Engage families identified through intake where school registration has not been verified or where no educational placement has been confirmed.
• Verify school registration status for school-aged children, including public, separate, alternative, and home education arrangements.
• Support families through school registration processes and assist with documentation requirements.
• Complete school support assessment for children who are not currently registered in school.
• Identify immediate educational barriers impacting school attendance, participation, or enrollment.
• Introduce families to Child & Youth Development services and programming opportunities.
• Collaborate with the Child & Youth Program Facilitator and Child & Youth Engagement & Outreach Worker to promote integrated CYD supports.
• Assist with the coordination and promotion of CYD activities, programs and family engagement opportunities.
• Maintain accurate, timely, and confidential documentation of family interactions, educational assessments, school registration status, referrals, and outcomes.
• Utilize HOMES, Program Drive folders, Microsoft Teams, and other agency systems to document services.
• Maintain positive and collaborative working relationships with co-workers, shelter staff, school personnel, and community partners.
• Participate in supervision, team meetings, training, organization-wide events, and professional development opportunities.

This position description reflects the general duties of the position, but it is not intended to be a detailed description of all duties that may be inherent in the position. The Family & School Liaison Worker will be asked to…