Case Manager, Prevention & Diversion (Contract

Are you a change maker? Come on INN!

We're an amazing team, doing amazing things every day. Inn from the Cold is the largest organization in the Calgary region dedicated to supporting families experiencing a housing crisis.

At Inn from the Cold, we offer more than a job; we provide an opportunity to make a profound impact on the lives of families in need. Our values guide us — compassion, accountability, respect, inclusivity, courage, and innovation. We are driven by our vision of a thriving community where every child and family has a safe and stable place to call home.

We prioritize people, recognizing the uniqueness and worth of everyone who walks through our doors. Our commitment to reconciliation and equity is not just a statement; it's a journey we're dedicated to, actively working alongside Indigenous peoples and marginalized communities to dismantle oppressive structures. As a trauma-informed organization, we create a safe and supportive environment, promoting healing and resilience.

We are a multidisciplinary team united by a shared vision, mission and values. Collaboration is at the heart of our work, and we believe that diverse perspectives drive our success. It is this diversity and the respect and value we have for each other and our community that makes us stronger.

If this sounds like a place where you would want to work, please review the position below to see if there’s a fit with your skills and experience.

• Position Title Case Manager, Prevention and Diversion (Contract)
• Job Type Full Time
• Department Prevention and Diversion Services
• Reports to Manager, Prevention and Diversion Services

As a member of the Prevention and Diversion (P&D) team and working from a trauma-informed and client-centred care perspective, the P&D Case Manager provides short-term case management support to families from the community and those referred by other Inn programs to maintain housing stability. They work directly with families who call for assistance, in collaboration with the Triage and Housing Solutions and HERO Teams and collaboratively with other community agencies.

The P&D Case Manager works in tandem with the P&D Specialist to support families seeking financial support and other resources to ensure families stabilize and maintain their housing. Using a strengths-based approach, the P&D Case Manager assesses a family’s needs to determine what assistance and referrals are required to succeed in maintaining or finding new housing. A goal plan is developed with the family, and short-term case management support is offered to support sustainability.

They are committed to providing excellent client service and contribute to a respectful and productive work environment.

• Work with families referred to the program to assess their current housing situation, determine their financial needs and advocate with landlords to maintain housing or find alternate housing.
• Meet regularly with families to monitor their situation and progress and provide case management support to maintain family housing.
• Make/support community referrals and offer system navigation assistance to help families maintain their housing.
• Liaise with the Inn's financial team regarding financial assistance requests for families.
• Connect with landlords and other community agencies to advocate for the family's needs and facilitate financial support payment processes.
• Consult with resources and advocate as needed for families with concerns about their rental situation that conflict with their rights and legislation.
• Maintain appropriate documentation and case notes of support provided to families using established systems – internal database, HMIS, SharePoint etc.
• Participate in weekly team meetings and case consults with other Prevention and Diversion Services Teams and Management.

This position description reflects the general duties of the role but is not intended to include all duties that may be inherent in the position. The Case Manager, Prevention and Diversion, may be asked to perform other duties as required or assigned.

• A post-secondary diploma or…