Job Description & How to Apply Below
Posted Tuesday, September 1, 2026 at 8:00 AM
Join Our Mission at the Calgary Drop-In Centre
At the Calgary Drop-In and Rehab Centre (the DI), we’re looking for passionate, community-minded people who know that kindness can change lives.
Whether you’re helping guests find housing, supporting their recovery journey, or keeping our operations running strong, your work here truly matters. Every role at the DI is about creating possibilities for others, and for yourself.
Who We Are
The Calgary Drop-In and Rehab Centre (the DI) is a low-barrier, housing-focused organization serving some of Calgary’s most vulnerable community members.
We believe everyone deserves dignity, safety, and the opportunity to thrive. Every day, our team meets people where they’re at — offering basic needs, compassion, and connection while helping them move toward stable, permanent housing.
Our work is guided by the principles of housing first, trauma-informed care, harm reduction, and recovery-oriented practice. But above all, we’re guided by people — their stories, their strengths, and their potential.
When you join the DI, you’re joining a team built on respect, collaboration, and heart.
The Opportunity
Position Title:
Housing Support Worker
Reports To:
Coordinator, Housing Support
Employment Type:
Full-time
Schedule:
40 hours per rotation with 5 days on and 2 days off.
Location:
1 Dermot Baldwin Way SE, Calgary, Alberta
About the Department
Housing Supports is based out of the main Emergency Shelter, and the team works with all shelter guests to help them with rental searches, subsidized housing applications, and referrals through Coordinated Access & Assessment (which is the process used via Calgary Homeless Foundation to streamline housing needs throughout the system of care). The main goal of Housing Supports is to find safe, affordable and sustainable housing that meets the needs of the people we serve.
What You’ll Do
Every role at the DI makes a difference. In this position, you will:
Champion guest housing success by developing personalized, guest-driven housing plans using creative engagement strategies, motivational interviewing, trauma-informed care, and Housing First principles to help guests achieve sustainable housing outcomes.
Empower and advocate for guests by removing barriers to housing, navigating supports such as identification, income assistance, transit passes, taxes, and housing applications, while providing outreach, attending appointments, and advocating with housing providers and community partners.
Build strong collaborative relationships with guests, housing providers, and internal teams to ensure seamless continuity of care, monitor progress toward housing goals, adapt plans to evolving needs, and drive positive outcomes through regular case reviews and coordinated support.
Drive accurate and impactful case management by maintaining detailed guest records, tracking engagement efforts and progress toward housing goals, managing housing plans, and documenting incidents and key observations to support positive guest outcomes.
Support program excellence and accountability by reporting critical incidents in accordance with policy, collecting and maintaining data to meet funding and reporting requirements, and preparing timely reports that inform program performance and decision-making.
Serve as a collaborative community champion by building strong partnerships through community engagement, sharing valuable knowledge of programs and resources that foster guest independence, supporting landlord mediation when needed, and actively embodying and promoting the organization's mission, values, and standards in every interaction.
What You Bring
We know that great people come from all kinds of backgrounds. You don’t have to check every single box! If you’re passionate about helping others and share our values, we want to hear from you.
What we need from you
Experience working in distress and/or high-stress situations, which may include emergency response.
Keen eye for detail and a penchant for accuracy
The ability to make sound rational decisions based on information provided and employ critical thinking where information…
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