Supportive Coordinator

Position: Supportive Living Coordinator
POSITION TITLE  Supportive Living Coordinator
PROGRAM  Operations –Supportive Living Apartments
POSITION TYPE  Full time
HOURS OF WORK  37.5 hours/week Monday through Friday
POSITION SUMMARY  The Supportive Living Coordinator plays a critical frontline role in delivering high-quality, recovery-oriented supportive housing services to individuals living with complex mental health challenges and concurrent disorders. As the primary point of contact, the Coordinator provides compassionate, trauma-informed, and client-centered support to individuals experiencing mental illness, addiction, intellectual disabilities, concurrent disorders, trauma-related impacts, and other vulnerabilities.

This position requires strong crisis intervention skills, sound judgment, excellent documentation practices, and the ability to balance structure and flexibility in a dynamic residential environment. The Coordinator ensures a safe, respectful, and recovery-focused living environment while supporting clients in achieving stability, independence, and personal wellness goals.
REPORTS TO  Team Lead
LOCATION  Calgary
KEY SERVICE RESPONSIBILITIES AND SPECIFIC

ACCOUNTABILITIES  Client-Centered Support & Service Planning   Collaborate with clients and their Recovery Alberta Clinical support teams to develop, implement, and regularly review individualized Service Plans with measurable, strengths-based goals.
Support goal attainment through hands-on coaching, teaching, modeling, and skill development related to daily living (e.g., hygiene, nutrition, medication routines, budgeting, housekeeping, scheduling, and community integration).
Deliver structured psycho-educational programming and skill-building groups as directed, including recovery education, emotional regulation, relapse prevention, life skills, and wellness planning.
Provide individual support sessions focused on goal setting, motivation, self-regulation, and problem-solving.
Collaborate with the Recovery Alberta team to participate in the interview process, creation of Individualized Service Plans, Safety plans, etc., as required.
Assist clients in identifying, accessing, and navigating community resources including but not limited to: healthcare, income supports, addiction services, vocational programs, recreation, and cultural supports.
Crisis Intervention, De-escalation & Supportive Care   Respond to and effectively manage crisis situations using verbal de-escalation techniques, Nonviolent Crisis Intervention principles, and trauma-informed practice.
Provide supportive care for individuals exhibiting challenging behaviours related to mental illness, addiction, intellectual disabilities, trauma histories, or emotional dysregulation.
Conduct risk assessments and implement appropriate safety planning in collaboration with the team and external supports when required.
Apply a harm reduction approach in supporting clients experiencing substance use challenges, prioritizing safety, dignity, and incremental change.
Administer lifesaving interventions such as CPR, First Aid, Naloxone, and emergency response procedures as necessary.
Communicate critical incidents promptly to supervisors and complete all required follow-up documentation in accordance with agency protocols.
Documentation, Reporting & Accountability   Maintain the highest standard of documentation accuracy, timeliness, and professionalism in accordance with CMHA Calgary policies and privacy legislation.
Complete comprehensive and objective case notes, incident reports, logbook entries, communication updates, daily tracking logs, and accountability records.
Maintain accurate and current client files including Service Plans, Outcomes Star assessments, safety plans, and progress tracking tools.
Document behavioural observations, interventions, and outcomes clearly to support continuity of care and risk management.
Communicate proactively with team members, supervisors, and interdisciplinary partners regarding client status, emerging concerns, and service coordination.
Adhere to all internal documentation deadlines and quality standards as directed.
Safety & Environment   Maintain the highest standards of physical, emotional, and psychological safety across all CMHA Calgary Supportive Living sites.
Identify, report and document environmental, behavioural, or operational risks.
Promote a culture of safety, respect, and inclusion within the sites.
Perform cleaning and sanitation duties according to shift rotation and infection prevention guidelines.
Support implementation of emergency preparedness procedures and agency safety protocols.
Advocacy & Collaboration   Advocate for clients to ensure they receive adequate care, treatment, and information from community providers and CMHA services.
Liaise regularly with psychiatrists, case managers, healthcare providers, guardians, families, and community partners to ensure coordinated, wraparound support.
Support clients in establishing and maintaining peer, family, and community support networks.
Participate…