Navigation and Support Centre Lead

Job Information

Job Title:

Navigation and Support Centre Lead

Job

Requisition

Ministry:
Mental Health and Addiction

Location:

Calgary

Full or Part-Time:
Full Time

Hours of Work: 36.25 hours

Permanent/Temporary/Wage:
Permanent

Scope:
Open Competition

Closing Date:
September 10, 2026

Classification:
Program Services 4 (024

PSA)

Salary: $3148.20 to 4126.82 bi-weekly ($82, 168.02 - $107, 710/year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities.

The Ministry of Mental Health and Addiction leads implementation of the Alberta Recovery Model, which adopts a recovery-oriented approach for addiction and mental health. For more information see:  .

A recovery-oriented system of care is a coordinated network of personalized, community-based services for people at risk of or experiencing addiction and mental health challenges. It provides access to a full continuum of services and supports, from prevention and intervention to treatment and recovery.

The vision is for every Albertan to have the opportunity to pursue recovery and live a healthy and productive life. To learn more about Alberta Mental Health and Addiction and what we have to offer, follow this link:  .

To learn more about the Calgary Navigation and Support Centre follow this link:

Role Responsibilities

Supporting the development and implementation of operational procedures and service delivery practices within the Navigation and Support Centre.

Facilitating worksite meetings and promoting effective collaboration among service providers and ministry partners.

Providing orientation and onboarding support to new teams and staff operating within the Centre.

Monitoring site operations and identifying service delivery issues, safety concerns, risks, and opportunities for improvement.

Coordinating with community agencies, service providers, and government partners to support integrated service delivery.

Providing presentations, responding to stakeholder inquiries, and representing the Navigation and Support Centre at community planning tables and engagement activities.

Supporting the development of responses, briefing materials, operational updates, and other information requests.

Building and maintaining collaborative relationships that enhance service delivery and support positive outcomes for vulnerable Albertans.

The job description is provided for further details on this position.

APS Competencies

Agility - This position takes a proactive leadership role to anticipate, assess and readily adapt to changing priorities as well as be able to operate in a dynamic environment.

Systems Thinking - This position takes a systems view towards implementing strategies to support the homeless population. It is vital to understand how the systems in each community exist and work together.

Build Collaborative Environments - This position collaborates across government and community, encourages communication, anticipates conflict and supports teams proactively towards a shared goal.

Develop Networks - This position works with a wide range of stakeholders to create impactful relationships and ensures all needs are heard and understood.

Drive for results - This position is responsible for operational outcomes of the Navigation Centre by utilizing systems to support data informed decisions and values innovation in reaching goals consistent with the Alberta Recovery Model.

Qualifications
University degree in Social Sciences, Humanities, Business, or a related field, plus four years of progressively responsible related experience.

Equivalencies Will Be Considered On The Basis Of

One year of education for one year of experience; or

One year of experience for one year of education.

Assets

Experience working with individuals experiencing homelessness, mental health concerns, addictions, housing instability, or other complex social challenges.

Experience collaborating with community agencies, service providers, government partners, or health providers.

Experience providing leadership, onboarding, training, or operational coordination in a service delivery environment.

Knowledge of the homeless-serving system of care and the Alberta Recovery Model.

Strong analytical, problem-solving, and stakeholder engagement skills.

Hours of Work and Location

36.25 hours per week (full-time), Monday to Friday.

Primary work location is the Calgary Navigation and Support Centre (428 9 Avenue SE, Calgary,…