Case Manager

Salary Range: $58,715.00 To $65,228.00 Annually

Do you have experience working in the homeless-serving sector-of-care? Do you have a strong foundation in addictions and mental health? Do you have a solid understanding of Housing First and Harm Reduction? If so, this position may be for you!

Since 1973, The Alex has been a community-based, not-for-profit organization providing integrated primary health care, community support services, and housing-focused programs to individuals and families who experience barriers to accessing traditional health, housing, and social service systems. Services are grounded in principles of health equity, low-barrier access, trauma-informed practice, cultural safety, harm reduction, and person-centered care.

Home Baseis a scattered-site Recovery Oriented Supportive Housing program operating through an Intensive Case Management (ICM) model. Participants live independently in apartments throughout the community and receive individualized, flexible supports focused on housing stability, health coordination, system navigation, income and benefits support, crisis intervention, and community integration.

Reporting to the Team Lead, the Case Manager will provide ongoing support to formerly homeless individuals as they establish permanent housing. Working within the Intensive Case Management model, and utilizing a strength-based, client-centered approach, the Case Manager will support program participants in creating a personalized plan with individualized goals. Case Managers will meet on a regular basis with program participants in community settings and provide the necessary support to achieve and maintain housing stability as well as community integration.

This is a full-time, contract term position for six months from the hire date.

• Provide case management to individuals exiting homelessness
• Connect individuals to appropriate services in the community and assist in facilitating referrals
• Complete appropriate needs and risk assessments
• Work from a culturally competent framework
• Work with individuals in their homes and community settings to teach and support with daily living skills.
• Work alongside program participants to help identify risk factors which could lead to eviction.
• Transport program participants to and from appointments and assist with daily activities as required.
• Advocate for the rights of tenants and landlords using the Residential Tenancy Act.
• Aid participants in navigating the justice and health care system.
• Assist in finding and securing appropriate housing.
• Assist in obtaining and maintaining income support.
• Support individuals who are experiencing acute, severe, and persistent mental health and substance use disorders.
• Work as a member of a team, supporting colleagues as needed.
• Display a high degree of professionalism.
• Collaborate with partner agencies.
• Demonstrate strong time management and organization skills.
• Support housing processes to assist with moves and liaise with landlords.
• Receive ongoing training to support with professional development and career goal.
• Participate in the after hours Landlord Consult line rotation.
• Assist with data collection and entry as directed.
• Perform other duties as required.

• Bachelor’s degree in social work or a relevant field.
• Experience working in the homeless-serving system-of-care, along with strong knowledge of community resources.
• A strong foundation in addictions and mental health, including personality disorders, PTSD, and trauma.
• Solid understanding of Housing First and Harm Reduction.
• Exceptional written and oral communication skills, including active listening skills.
• Exceptional organizational skills.
• Ability to problem solve and think critically.
• Commitment to contributing…