Case Manager

Trellis works with young people, adults, families, and communities to unlock their potential and support their growth. We are focused on generational change by providing a spectrum of services for people of all backgrounds, including those with complex needs. Our programs improve access to resources, develop family and community supports and build people’s capacity to deal with life’s challenges.

With our support, people from all walks of life are empowered to move beyond systemic barriers, cultivate great outcomes and reach their full potential. We’re Trellis – and we’re always growing!

Our values not only define who we are but also support Trellis to achieve our vision of everyone reaching their full potential.

Courage: We willingly embrace growth, and don’t see it as optional

Empathy: We relentlessly care about the growth of others and won’t let anyone go unsupported

Learning: We choose to grow through uncertainty, even when the status quo feels easier

Impact: We go beyond what seems doable and prove that growth is possible.

We are committed to fostering a culture of inclusion and connectedness, where everyone is welcomed. We believe in creating a workplace that celebrates diversity of our teams, our program participants and reflects the communities we serve.

We are committed to active reconciliation in alignment with the Truth and Reconciliation Commission 94 calls to action and the United Nations Declaration on the Rights of Indigenous Peoples. Reconciliation is a highly valued and integrated part of our culture and work. Trellis’ reconciliation journey is intentional with meaningful engagement from team members both collectively and as individuals.

We provide people with meaningful work and are committed to offering equitable total compensation to all staff. This includes the following benefits which start from Day 1 of employment:

RRSP Group Savings Plan, based on tenure with Trellis Society

Free and confidential support through the Employee & Family Assistance Program

Paid Vacation, Sick Days, Wellness Days and your Work Anniversary off

Ability to swap statutory holidays for other days of importance to you

Diversity and Inclusion embedded into everyday practice.

We’re Trellis – always growing andwe’relooking for passionate people who want to grow with Trellis!

The Case Manager supports their clients in finding and maintaining housing. With a focus on harm reduction this scattered-site housing program aims to house youth in the community of their choice. Further, Case Managers aim to reduce barriers for their clients, including those of housing, basic needs, medical appointments, and advocating for system supports, mental health services and addiction counseling. Case Managers have an assigned caseload for which they manage and support.

• Relentlessly engage clients and their natural supports based on the client’s needs.
• Support clients and their situations objectively and without bias, in a non-judgmental, inclusive and reflective way, that is predictable across consistent meetings.
• Assist clients in developing their goals using a client centered and strength-based model.
• Use empathy and understanding to build positive and safe relationships with clients.
• Create and model appropriate boundaries for clients, consistently maintaining them.
• Ability to have challenging conversations, surrounding case planning, program expectations, etc.
• Support in re-connecting and building their natural supports
• Handle crisis situations as they arise.

• Assist clients in all areas of case management, including areas such as housing, life skills development, cooking, cleaning, employment, education,…