Program Support Worker - Daytime

YW Calgary Hub
1715 - 17 Ave SE
Calgary, AB , CAN

Description
The Program Support Worker plays a vital role in supporting women experiencing poverty, addictions, violence, mental health challenges and homelessness as they transition into safe and stable housing. As a key member of our interdisciplinary team, this role focuses on day-to-day operational and emotional support, ensuring the smooth functioning of the program and the wellbeing of residents. Through compassionate, trauma-informed support and consistent operational care, the Program Support Worker helps create a safe and stable environment where women feel empowered to heal, rebuild and move toward long-term housing stability and overall wellbeing.

This role is scheduled from 7:00 a.m. to 3:00 p.m., Monday through Friday.

WHAT WE OFFER

Truly rewarding work; contribute to lasting, positive change for individuals and our community

A supportive team environment and opportunities for professional development

Comprehensive benefits including an employee assistance plan

Paid time off (for eligible roles; prorated based on start date and FTE) includes:

3 weeks of paid vacation

6 personal days

A paid day off to celebrate your birthday

WHAT YOU'LL DO

Create a welcoming, inclusive environment that respects diverse identities, cultures, and lived experiences

Build trusting, trauma-informed, and professional relationships with clients through consistent, compassionate presence

Support clients in navigating emotional distress, conflict, or crisis using grounding techniques and crisis de-escalation strategies

Respond to crises with calm, appropriate interventions and access emergency supports when necessary

Assist clients in identifying and articulating their needs, preferences, and goals in collaboration with their key Case Manager

Identify services and resources appropriate to the client’s service plan and support clients in accessing them, including referrals and advocacy

Support clients in accessing basic needs such as food, hygiene supplies, and clothing

Help clients feel safe and empowered during transitions such as move-ins, exits, or changes in care

Assist clients with activating their safety plans created with their key Case Manager

Maintain accurate and timely documentation, including critical incidents, shift notes and case notes

Coordinate lease agreements, renewals and move-in/move-out procedures with sensitivity and efficiency

Adhere to sound record keeping and documentation practices, including safe storage of confidential information, timely data entry and objective case noting

Collect rents and actively address rent arrears by supporting clients in developing rent-repayment plans as needed

Support data entry and administrative tasks related to program evaluation and reporting

Integrate equity, diversity and inclusion principles into one’s role, work, and engagement with others, as aligned with YW Calgary’s EDI strategy and values

Understand YW Calgary’s Health, Safety and Wellness (HS&W) policies, practices and protocols; ensure work is performed safely and in alignment with YW’s HS&W culture

QUALIFICATIONS

Post-secondary education in Human Services, Social Work, or equivalent

1-2 years' experience working in a shelter setting

WHAT YOU'LL BRING

Training in trauma-informed care, gender-based violence, and crisis intervention preferred

Experience working with vulnerable populations, specifically diverse women impacted by intersectional barriers

Ability to respond to high pressure situations and consistent use of trauma-informed and strengths-based approaches

Skilled at balancing priorities while maintaining a calm and supportive presence

Collaborative; strong communication, organizational, and record-keeping skills

Ability to manage sensitive situations with…