Tenancy Dispute Officer

Job Information

Job Title:

Tenancy Dispute Officer

Job Requisition

Ministry:
Service Alberta and Red Tape Reduction

Location:

Calgary or Edmonton

Full or Part-Time:
Full
- Time

Hours of Work: 36.25 hours per week

Permanent/Temporary:
Permanent

Scope:
Open Competition

Closing Date:
October 12, 2026

Classification:
Management Manager Zone 2

Salary: $3,920.66 to $ 5,276.07 bi-weekly ($102,329 to 137,705 /year)

Are you passionate about administrative justice and looking for a meaningful way to apply your tribunal experience? Join Service Alberta and Red Tape Reduction as a Tenancy Dispute Officer and play a vital role in helping Albertans resolve residential tenancy disputes fairly, efficiently, and professionally.

The RTDRS provides an accessible, timely, and cost-effective alternative to the court system, helping landlords and tenants navigate complex tenancy issues with confidence. This is an exciting opportunity for professionals with strong adjudicative, analytical, and decision-making skills who thrive in a dynamic and service-oriented environment.

Bring your tribunal expertise where it matters most and help deliver fair, accessible justice for Albertans.

For more information about the Ministry of Service Alberta and Red Tape Reduction, please visit:

As a Tenancy Dispute Officer, you will serve as an independent decision-maker, helping landlords and tenants resolve disputes fairly, efficiently, and in accordance with Alberta legislation. This role requires sound judgment, strong analytical skills, and the ability to navigate complex situations with professionalism and impartiality.

Key responsibilities include:

• Conduct hearings and adjudicate residential tenancy disputes under the Residential Tenancies Act (RTA), Mobile Home Sites Tenancy Act (MHSTA), and related regulations.
• Assess and weigh evidence, determine credibility, and make well-reasoned, legally sound decisions.
• Interpret and apply legislation, regulations, policies, and procedural rules to a variety of tenancy matters.
• Determine appropriate remedies and issue clear, comprehensive written decisions.
• Communicate effectively with landlords, tenants, and legal representatives through exceptional listening, speaking, and writing skills.
• Manage electronic case files and maintain accurate records using Office 365 applications and an online case management system.
• Ensure hearings and file management activities are conducted in accordance with established Rules of Practice and Procedure and the Code of Conduct for Tenancy Dispute Officers.
• Work independently with minimal supervision while maintaining a high standard of professionalism, objectivity, and accountability.
• Support team operations and, on occasion, provide leadership by acting as a Team Lead
• Conduct 5- 10 hearings disputes daily.

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Systems Thinking: you will consider how work completed can impact a variety of other groups/projects inside and outside the Alberta Public Service.

Creative Problem Solving: you will assess options and implications in new ways to achieve outcomes and solutions.

Agility: you will need to provide results in a complex, diverse and changing environment.

Drive for Results: you will work with your team to set goals and priorities and to deliver outcomes that are consistent with the direction of the department.

Develop Self and Others: you will drive by example a team culture that is focused on continuous learning and…