Supportive Coordinator

Description

POSITION TITLE:

Supportive Living Coordinator

PROGRAM:
Operations

POSITION TYPE:
Fixed Term Contract, October 2026 to June 3,2027

HOURS OF WORK:
Part-time fixed term contract

Thursday to Saturday 1:00pm to 10:30pm ( 28.5 hours per week )

POSITION SUMMARY:

The Supportive Living Coordinator plays a critical frontline role in delivering high-quality, recovery-oriented supportive housing services to individuals living with complex mental health challenges and concurrent disorders. As a primary point of contact within the home, the Coordinator provides compassionate, trauma-informed, and client-centered support to individuals experiencing mental illness, addiction, intellectual disabilities, concurrent disorders, trauma-related impacts, and other vulnerabilities.

This position requires strong crisis intervention skills, sound judgment, excellent documentation practices, and the ability to balance structure and flexibility in a dynamic residential environment. The Coordinator ensures a safe, respectful, and recovery-focused living environment while supporting clients in achieving stability, independence, and personal wellness goals.

REPORTS TO:

Assistant Manager

LOCATION:

Calgary

• Collaborate with clients and their Recovery Alberta Clinical support teams to develop, implement, and regularly review individualized Service Plans with measurable, strengths-based goals.
• Support goal attainment through hands-on coaching, teaching, modeling, and skill development related to daily living (e.g., hygiene, nutrition, medication routines, budgeting, housekeeping, scheduling, and community integration).
• Deliver structured psycho-educational programming and skill-building groups as directed, including recovery education, emotional regulation, relapse prevention, life skills, and wellness planning.
• Provide individual support sessions focused on goal setting, motivation, self-regulation, and problem-solving.
• Collaborate with the Recovery Alberta team to participate in the interview process, creation of Individualized Service Plans, Safety plans, etc., as required.
• Assist clients in identifying, accessing, and navigating community resources including but not limited to: healthcare, income supports, addiction services, vocational programs, recreation, and cultural supports.
• Facilitate house meetings and promote cooperative living, conflict resolution, shared accountability, and community participation within the residence.

• Respond to and effectively manage crisis situations using verbal de-escalation techniques, Nonviolent Crisis Intervention principles, and trauma-informed practice.
• Provide supportive care for individuals exhibiting challenging behaviours related to mental illness, addiction, intellectual disabilities, trauma histories, or emotional dysregulation.
• Conduct risk assessments and implement appropriate safety planning in collaboration with the team and external supports when required.
• Apply a harm reduction approach in supporting clients experiencing substance use challenges, prioritizing safety, dignity, and incremental change.
• Administer lifesaving interventions such as CPR, First Aid, Naloxone, and emergency response procedures as necessary.
• Communicate critical incidents promptly to supervisors and complete all required follow-up documentation in accordance with agency protocols.

• Maintain the highest standard of documentation accuracy, timeliness, and professionalism in accordance with CMHA Calgary policies and privacy legislation.
• Complete comprehensive and objective case notes, incident reports, shift change…