Victim Services Coordinator

The Victim Services Coordinator is a member of the Luna Child and Youth Advocacy Centre (LUNA) Victim Services team, providing trauma-informed, client-centered support, and family-focused support to children, youth, and families impacted by violence.

Description
About Luna Child and Youth Advocacy Centre
Luna Child and Youth Advocacy Centre (LUNA) is a centre of excellence in child abuse intervention and prevention. Luna’s multi-disciplinary team of experts from health, children’s services, law enforcement, justice and victim services work together from one location to help young people and their families throughout the disclosure, investigation, and judicial process, and along all phases of their healing journey. This collaborative model surrounds young people and their families with the specialized supports they need and leverages shared expertise to build engaged communities where everyone plays a role in keeping children and youth safe.

At Luna, our commitment to diversity is our promise to each other and the individuals and communities we serve. We believe in the inherent benefits of an inclusive and diverse organization that recognizes, embraces, and values all forms of diversity. We strive to remove barriers to inclusion in all aspects of our organization and service delivery, so that we may support, strengthen, benefit from, and contribute to the richness and complexity that is our community.

Reportiong to the Manager of Programs and Victim Services, Victim Service Coordinators support children, youth, and families across their journey with LUNA, from initial contact and preparation for the forensic interview through the investigative, legal, and court processes. The role focuses on building supportive relationships, identifying and responding to changing needs, providing Victims of Crime Protocol information and practical support, and connecting families with appropriate resources with LUNA's multidisciplinary team, partner agencies, and community organizations.

Duties & Responsibilities:

Family Intake & Support

Welcome children, youth, and families to the Centre and help them feel safe and supported.

Assess immediate needs and connect families to appropriate resources and supports.

Provide information about the Victim’s Bill of Rights, available victim benefits, specialized victim supports, and community programs, and other relevant services.

Develop support plans with families and coordinate referrals.

Ongoing Case Support

Manage assigned files and provide consistent support throughout the family’s involvement with LUNA.

Build positive, supportive relationships with children, youth, and caregivers.

Coordinate services with LUNA programs, internal partners, and external community resources.

Provide information, referrals, advocacy, and practical assistance.

Conduct follow-up calls, appointments, and surveys.

Maintain accurate and confidential information.

Complete administrative tasks, documentation, scheduling, and data entry.

Court Support & Justice System Navigation

Help children, youth, and families understand the court process and understand available victim and court supports available to them.

Prepare children and youth for court using age-appropriate strategies.

Provide court updates and information to families.

Provide emotional and practical support before, during, and after court proceedings.

Support crown meetings, remote testimony and other specialized court processes.

Work closely with legal partners, including Crown prosecutors, police, and RCMP.

Team Collaboration and Multidisciplinary Practice

Collaborate with multidisciplinary partners and community agencies.

Participate in team meetings, case consultations, supervision, and training.

Participate in the monthly on-call rotation.

Build…