Outreach Support Worker; Relief

Position: Outreach Support Worker (Relief)
Who We Are  For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement  The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description  Accountabilities   Client Support/Case Management:
Develop relationships with individuals experiencing homelessness through frequent outreach visits to foster trust building and identify and encourage appropriate access to services when necessary. Provide emergency/crisis intervention and respond accordingly (may involve conflict resolution). Engage visible clients living in public places and provide on-going support as needed. Explore and develop process for advocacy for client when they need help seeking services within CSC or external services and programs.

Research community resources that benefit neighbors experiencing homelessness. Work with clients to set appropriate goals based on identified need and timelines. Work collaboratively with community agencies to support client concerns.
Program support Helping set-up/clean up equipment. May provide support for other position tasks. May assist in the evaluation of programs and services for quality improvement. Perform other related duties as assigned.
Reporting and Written Communication Utilize internal and/or external data management process for documenting outreach interactions and client information. Support external reporting requests as needed.
Working Conditions  This is a full time temporary contact position ending March 31, 2027, with possibility of extension. Hours will vary based on needs of the program. Work locations include office, outdoors, pop-up tents, encampment visits, and canvasing urban areas on foot. Moderate physical exertion causing fatigue (moving/carrying food hampers, clothing, coffee, setting up tents and equipment). Will be working in an outdoor setting where temperature and weather are subject to fluctuate.

May have to deal with angry people and verbal abuse. Will be in contact with individuals who may present poor mental well-being, may be in crisis, ill, using alcohol and substances, and who may not be attentive to basic personal hygiene, health and safety practices. May experience unpleasant odours associated with participants use of alcohol and substances, and/or lack of personal hygiene.

Work schedule affecting lifestyle. The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Education and Experience Qualifications   Completion of high school diploma.
Completion of a college Diploma in related social services field is a strong asset.
Incumbents with a Social Work diploma or degree must be registered with the Alberta College of Social Workers Class 5 Driver’s License and satisfactory Drivers Abstract is an asset.
Police Information Check (PIC) with Vulnerable Sector Search Child intervention Check Current and valid Emergency First Aid and Level A or CCPR from an Alberta approved provider.
Skilled/trained in Non-Violent Crisis Intervention, trauma-informed care,…