Trauma-Informed Housing Support Worker

Support women transitioning into stable housing through trauma-informed care, crisis de-escalation, and compassionate evening support at YW Calgary. Work full-time weekday shifts from 3:00 p.m. to 11:00 p.m.

As a Program Support Worker, you will provide operational and emotional support within an interdisciplinary team. You will build professional relationships, respond to crises, connect clients with services, and support housing transitions. Accurate documentation, advocacy, and safety planning are central to this work.

• Create inclusive environments respecting identities, cultures, and lived experiences
• Build trusting relationships through consistent, trauma-informed presence
• Support emotional distress, conflict, and crisis de-escalation
• Connect clients with services, referrals, advocacy, and basic needs
• Document incidents, shift notes, case notes, and program data

• Post-secondary education in Human Services, Social Work, or equivalent
• One to two years’ shelter-setting experience
• Training in trauma-informed care, violence, and crisis intervention preferred
• Experience supporting women facing intersecting barriers
• Microsoft Office, data systems, reporting, and record-keeping proficiency

Bring trauma-informed support, crisis response, documentation, and housing transition skills to women’s programs at YW Calgary.