Trauma Informed Case Manager

Support women through trauma-informed case management at YW Calgary, using safety planning, advocacy, and client-centered support. Work full time Sunday through Thursday, noon to 8 p.m.

Reporting to the Manager, Transitional Housing, this Case Manager supports women experiencing homelessness, mental health challenges, poverty, addictions, violence, and abuse. You will build trusting relationships, assess needs and strengths, and develop individualized plans. The work helps clients pursue resilience, independence, and long-term stability.

• Build trusting relationships through trauma-informed, empowering practice
• Conduct intake, assessments, safety planning, and case planning
• Provide crisis intervention, counselling, coaching, and de-escalation
• Advocate and navigate income, healthcare, legal, and community services
• Maintain case files, referrals, documentation, and client transitions

• Bachelor’s degree in social work, counselling, or related field
• Registration with a relevant professional association, such as ACSW
• At least two years supporting vulnerable women and complex populations
• Current CPR, First Aid, ASIST, and NVCI training
• Strong communication, organization, cultural competency, and relationship-building skills

Bring trauma-informed case management, advocacy, and safety planning expertise to support women through transitional housing services at YW Calgary.