Senior Software Engineer, Developer

ABOUT HELCIM

Helcim was founded with a mission at heart: to be the world’s most loved payment system. We believe that by offering small businesses in North America a decidedly human payment solution where it is easier to sign up and use while being transparent and affordable, we can empower them to grow and prosper. Simply put, helping small businesses thrive is at the very core of our business model, and we think that’s a great way to do business.

From the very start, we knew that we wanted to be different from every payment processor out there. We want the merchants we serve to feel supported and see us as a trusted partner rather than simply just another “cost of doing business.” We are relentless in our pursuit to provide a radically transparent and honest payments solution that flat out saves business owners money, all while treating them like human beings.

Helcim is looking for a Staff Engineer, Developer Experience (Dev Ex) focused on dramatically improving the productivity, happiness, and effectiveness of our internal engineering teams. You'll be instrumental in designing, building, and maintaining the tools, systems, and processes that define our internal engineering lifecycle. Your goal is for the entire software engineering department to be building products faster and with higher quality.

• Internal Platform and Tool Development:
  Architect and implement core developer tools for our internal teams, including robust CI/CD pipelines, standardized local development environments, scalable testing frameworks, and efficient deployment systems.
• Engineering Productivity Champion:
  Proactively identify and eliminate internal friction points, focusing on improving code quality gating, optimizing build and test times, accelerating deployment velocity, and enhancing internal debugging and observability workflows.
• Standards and Best Practices:
  Define, evangelize, and enforce coding standards, architectural patterns, and security best practices across all internal engineering groups to ensure consistency and maintainability.
• Collaboration and Mentorship:
  You will work directly alongside a Helcim Staff Engineer focused on Dev Ex to strategize, co-own, and deliver high-impact platform improvements. Additionally, you will partner with Product Development teams to understand their unique pain points and recommend projects that would resolve those issues.
• Onboarding and Knowledge Sharing:
  Lead the creation of practical developer guides, tutorials, and comprehensive documentation to ensure rapid and effective onboarding for new software engineers and adoption by existing engineers.
• Metrics-Driven Improvement:
  Establish and monitor key internal Dev Ex metrics (e.g., commit-to-deploy time, environment provisioning time) to drive a data-informed strategy for continuous platform improvement.

• Deep Empathy for Developers: A genuine passion for developer productivity and quality of life is essential. You should view our internal engineers as your primary users and prioritize their efficiency.
• Technology Foresight: A proven ability to stay ahead of the curve on emerging technologies and industry trends (e.g., cloud-native tools, service mesh, new programming paradigms) and strategically evaluate which ones can best serve our engineering organization.
• Automation with AI Focus: A strong bias towards automating repetitive tasks, specifically by identifying opportunities to leverage AI/ML tools or techniques to improve code generation, static analysis, incident response, or developer workflows.
• Systems Thinking:
  Ability to understand our complex, interconnected internal build and deploy systems and design unified, elegant solutions that scale across multiple product teams.
• Collaborative Mindset:
  Proven ability to work effectively in a pair-programming or collaborative technical leadership model, especially with a Staff-level partner, to drive large-scale technical initiatives.
• Proactive Ownership: A willingness to take full ownership of significant portions of the internal developer experience, championing necessary change and driving initiatives from…