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Senior Developer for ServiceNow at EDC

Job in Calgary, Alberta, D3J, Canada
Listing for: Export Development Canada
Full Time position
Listed on 2026-09-27
Job specializations:
  • Software Development
    Software Engineer
Job Description & How to Apply Below
Transform customer service management with EDC as a Senior Developer focused on Service Now CSM solutions. This hybrid role encourages effective collaboration to deliver impactful digital experiences.

You will play a pivotal role in enhancing EDC's capabilities within the Digital & Technology Solutions group. With over 5 years of experience in Service Now, you will lead CSM developments and engage stakeholders to ensure seamless operations. Contribute to a culture of empowerment and continuous improvement in a diverse environment.

Key Responsibilities:

• Create and maintain scalable Service Now CSM solutions

• Lead case model designs and workflow implementations

• Ensure compliance with platform governance and security standards

• Mentor teams in reusable development patterns and best practices

• Support integrations with enterprise systems and tools

Requirements:

• Degree in Computer Science, IT, or related discipline

• 7+ years of software engineering experience

• 5+ years specifically with Service Now CSM

• Familiarity with agile methodologies and large-scale projects

• Strong troubleshooting and analytical skills

Make a significant impact by shaping the future of customer service solutions at EDC.
Position Requirements
10+ Years work experience
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