Dispatcher - Fastfrate Group

Fastfrate is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals. If you require an accommodation at any stage of the recruitment process, please contact us at  and we will work with you to meet your needs.

The Dispatcher is responsible for effectively coordinating a group of drivers to success through continual communication from the shipment pick-up to delivery and ensuring the appropriate internal departments are aware of any updates. The position represents the company in a positive image with employees, customers and the community, always performing in a safe and ethical manner to achieve financial success. The Dispatcher enjoys working in challenging situations, remaining calm and level‑headed in stressful situations.

The candidate will have industry experience, preferably within a unionized environment.

Monday to Friday, 8:00 am–4:30 pm

On‑site

Non-Union

Permanent

Salary Range: $41,000 – $46,000

1144054th St SE, Calgary, AB, – Office environment

• Communicate dispatch information to Drivers
• Monitor and respond to driver’s satellite messages
• Participate in and support driver retention initiatives
• Collaborate with Customer Service and Planning teams to efficiently solve problems
• Maintain fair and equitable distribution of work
• Monitor driver performance and miles
• Coach driver’s regarding customs, hazmat, hours of service, policy, regulations, satellites
• Develop solutions for any driver inquiries
• Update customer websites
• Communicate & problem solve with customers as required
• Other duties as assigned

We’re looking for someone who brings:

• Minimum of 2 years truckload dispatch experience is an asset
• Must have a minimum of 1 year of Customer Service experience
• Working knowledge of the North American transportation industry
• ACE and Customs/border crossing experience an asset
• Experience with EDM (or similar dispatch systems) is considered an asset

• Keen interest in building relationships with your team of drivers and co-workers
• Desire to urgently resolve incidents that occur while driver is delivering their load
• Exhibits a conscious effort to understand the causes instead of just the effects of a situation
• Completes daily tasks autonomously, but enjoys collaborating with others when solving problems
• Ability to manage competing priorities and meet tight deadlines in a fast‑paced environment
• Meticulous attention to detail
• Good communications skills (written and verbal)
• Intermediate level computer skills and proficient keyboarding