Transportation Operations Manager

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

The Transportation Operations Manager is responsible for leading day to day terminal operations and ensuring the effective delivery of transportation services to customers. This role is accountable for managing people, equipment, and processes efficiently and cost effectively to achieve service, safety, and performance objectives. The Operations Manager serves as the primary operational leader on site and plays a critical role in maintaining service continuity, operational readiness, and customer satisfaction.

Can vary; typically Monday–Friday. Due to the nature of transportation operations, availability outside of regular business hours is required to support urgent operational matters.

• Provide hands on leadership for terminal operations, including drivers, dispatch, and warehouse teams.
• Act as the primary escalation point for operational issues impacting service, safety, customers, or employees.
• Oversee driver scheduling, coverage planning, and verification of hours worked.
• Support dispatch operations as required, including troubleshooting service disruptions and resolving same day operational issues.
• Monitor service levels and customer commitments, taking corrective action when performance risks arise.
• Ensure performance goals are met across safety, quality, productivity, and people metrics.
• Promote and enforce Health & Safety standards, operational policies, and compliance requirements.
• Lead recruitment, onboarding, coaching, and performance management of terminal staff; ensure adequate staffing levels are maintained.
• Coordinate with internal partners (fleet, safety, HR, leadership) to support equipment readiness, facility needs, and operational execution.
• Ensure continuity of operations through effective planning, communication, and handoffs, enabling the business to operate smoothly even when not physically on site.
• Maintain clear, professional, and timely communication with employees, customers, and leadership.

• Minimum of 3 years of Transportation industry experience in operations, dispatch, terminal leadership, or fleet management.
• Proven experience leading or supervising frontline teams in a fast paced operational environment.
• Working knowledge of Hours of Service (HOS), TDG, and dispatching processes.
• High school diploma required; post secondary education considered an asset.

• Strong leadership, decision making, and analytical skills in real time operational environments.
• Demonstrated integrity, trustworthiness, and professionalism, with the ability to operate autonomously and earn confidence from drivers, customers, and leadership.
• High ownership mindset with accountability for outcomes and service performance.
• Ability to proactively identify operational risks and implement solutions before issues escalated.
• Comfortable working in an imperfect, high pressure transportation environment where not every scenario has a defined SOP.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and remain composed under pressure.
• Willingness to step in and support operations hands on when required.
• Proficiency in MS Office…