Dispatch Supervisor

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Title:

Dispatch Supervisor

Location: Calgary, AB

Position Summary: The Dispatch Supervisor leads daily dispatch operations to ensure safe, efficient, and accurate execution of all active projects. This role oversees dispatchers, manages project pacing and inventory coordination, maintains communication with carriers and customers, and ensures all reporting and planning functions are completed on time. The Dispatch Supervisor serves as the operational link between Dispatch, Management, Carriers, and Customers while supporting team development through coaching and performance oversight.

Why Work With Us:

• Competitive industry wage
• Be part of a growing company
• Strong HSE culture
• Opportunities for development and future growth – great place to begin to practically apply theoretical knowledge learned in school
• Source invests in our employees and their success

What You’ll Be Doing:

• Lead 8:15 AM Dispatch Meeting: review active/upcoming projects, risks, and action plans.
• Present concise project updates at 8:45 AM LML Meeting, including weather, road conditions, and inventory.
• Complete and distribute customer trucking reports by 11:30 AM daily.
• Review cross-shift notes and ensure team alignment on project dispatch methods and potential risks.
• Provide proactive, solution-focused customer updates including:
• Issue summary
• Resolution plan
• Current and planned roster size
• Planned tonnage (12–24 hours)
• Communicate directly with site operations
• Answer questions and escalate issues to Management as needed.
• Review and update the Roster Tracker daily.
• Identify variances and implement action plans, redirect rosters as needed.
• Adjust roster increases/decreases based on demand.
• Delegate tasks and request support as needed.
• Monitor site inventory levels and pull rates throughout the day.
• Conduct midday check-ins to ensure trucks meet trip targets.
• Provide real-time coaching and explain operational decisions.
• Prepare upcoming projects (ROOK entry, Teams page creation, call sheets).
• Confirm carrier start dates and communicate timing changes.
• Complete at least one monthly skill assessment.
• Review incident and quality reports for accuracy and coaching opportunities.
• Conduct minimum one carrier audit per week and maintain tracking records.
• Perform other related duties as required and assigned.

Who We’re Looking For:

• Previous Supervisory experience required.
• 5+ years of dispatch or logistics experience (oilfield preferred).
• Strong communication, planning, and problem-solving skills.
• Ability to work rotating shifts in a challenging 24/7 environment.
• Proficient use of Microsoft suite of tools

What Will Help You Succeed:

We are looking for individuals with a hardworking attitude, who have working knowledge of the trucking and logistics industry. Individuals must be self-motivated and adaptable to change. Other things that will help you succeed in this role include:

• Provincial and Federal laws, procedures, standards and other requirements are complied with by carriers during the performance of their duties;
• Maintain current knowledge of compliance requirements for the carriers including Hours of Service and Driver Log Requirements
• Strong interpersonal skills: ability to build relationships with peers in remote locations;
• Excellent independent problem solving and decision-making skills;
• Strong organizational skills; must be detail oriented and highly organized.

Dollars & Cents:

• Paid vacation time
• Health & Dental Insurance
• Holiday pay
• RRSP matching program
• EAP (Employee Assistance Program), and a company-wide Health & Wellness Program
• Bonus program
• Referral bonus program