Ramp Service Manager, YYC; PT

Job Description

Posted Thursday, June 11, 2026 at 6:00 a.m. | Expires Friday, June 19, 2026 at 5:59 a.m.

Please note:

This position is not eligible for remote work under our hybrid work policy.

• Day-of leadership of the Ramp Services team, including Ramp Service Leads and Ramp Service Agents
• Daily management of ramp operations, including aircraft movement and loading, baggage movement, towing, and cargo operations
• Provide effective leadership of all below the wing activities to maximize safety, service, and operational performance
• Monitor aircraft movements to identify potential issues and proactively develop solutions balancing guests needs with our ground service partner’s staffing, equipment, ground time etc. to mitigate the impacts of off-schedule operations on our guests and our KPI's
• Management of all below the wing IROP activities with the Hub Control Centre operations teams to provide guidance and direction to the ground service partner to execute plans under consideration
• Responsible to ensure direction is provided as needed with challenges impacting baggage movement such as, but not limited to; baggage scanning, flight hold decisions, chargeback analysis, BIWIS operations, baggage recall, disputes, and delays
• Participate in staff briefings with Airport's team at the start of every shift, outlining any challenges and opportunities
• Responsible for ensuring planning with all operational stakeholders on ramp operations
• Management of Incident investigations and ensure that Incident Hazard Reporting and all reporting requirements are completed in accordance with West Jet and Airports procedures
• Communicate operational performance feedback to the Ground Handler's management team and provide recommendations to facilitate effective solutions
• Management of tactical planning for improving SPOT and M  Metrics during shift and for proactive/future planning purposes
• Monitor, review, and report daily on key performance indicators (KPI's)
• Management of oversight for operations of ground service partner and ground service equipment allocation in conjunction with service partner allocator
• Ensures team compliance to West Jet, Transport Canada, and all other regulatory bodies’ safety and security management standards and responds accordingly to safety action items
• Monitor future flights to look for potential issues and develop solutions and adjustments with special emphasis on delayed inbound and outbound bags with decisions made towards guests, staffing, and equipment needs, available ground time, etc
• Responsible for completing safety audits and direction of quality control measures
• Responsible to monitor Airport Authority equipment including testing and following up to ensure quality that would bring cost to West Jet or impact guest experience
• Responsible for communicating and ensuring the Ramp Services team communicate process failures and equipment issues to the service partner and that a supportive, effective solution is obtained from there
• Complete a daily shift summary report
• Provide and fulfill such other duties and other responsibilities as may be required by West Jet from time to time

• 5+ years airline operations experience
• 3+ years leadership experience
• Experience in a large Hub airport
• Experience in all aspects of airport baggage and ground operations
• Exceptional personal OTP and performance
• Outstanding people skills, ability to mentor and motivate
• Proven track record in leading by example
• Proven history of effecting change through positive influence
• Ability to work a rotating schedule 24/7/365 and travel for business meetings/training
• Proficient in PC based applications, MS Office Suite including Power BI
• Position change policy applies as prior granted vacation requests will be subject to availability

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Our safety promise

At West Jet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. West Jet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place West Jet's operations  roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per West Jet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely West Jet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. West Jet is committed to inclusiveness, equity and…