Dispatcher - Fastfrate Group

Position: Dispatcher - Fastfrate Group )

Fastfrate is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.
If you require an accommodation at any stage of the recruitment process, please contact us at [email protected] and we will work with you to meet your needs.

Fastfrate Company Profile:
Fastfrate Group is one of North America’s largest privately owned transportation and logistics providers. Built on innovation, speed, and reliability, our national network connects major North American markets through seamless rail and road solutions, giving customers the strength of a full-service logistics partner.
From TL and LTL to drayage, warehousing, fulfillment, and final mile delivery, the Fastfrate Group provides true port-to-door solutions. Our integrated service model delivers seamless end-to-end transportation and logistics support designed to move business forward.

Being part of the Fastfrate Group offers meaningful career opportunities, professional growth, and the ability to contribute to a company that plays a vital role in keeping Canada moving.
Why you’ll love working here:

A workplace where you can learn, grow, and build your career

A culture that encourages new ideas and continuous improvement

Supportive leaders who provide guidance while giving you autonomy

A team-focused environment

A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan

Support for professional memberships, training, and certifications

The Opportunity:
This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.

Role

Summary:


The Dispatcher is responsible for effectively coordinating a group of drivers to success through continual communication from the shipment pick-up to delivery and ensuring the appropriate internal departments are aware of any updates. Position represents the company in a positive image with employees, customers and the community always performing in a safe and ethical manner to achieve financial success. Enjoys working in challenging situations, remaining calm and level-headed in stressful situations.

The candidate will have industry experience, preferably within a unionized environment.

Hours of Work:
Monday to Friday, 8:00am–4:30pm
Work Arrangement:
On-site
Position Type:
Non-Union
Employment Status:
Permanent
Compensation:
Salary Range: $41,000 – $46,000
Work Location & Environment:
11440 54th St SE, Calgary AB, T2C 4Y6
Office environment Key Accountabilities:
In this role, you will:

Communicate dispatch information to Drivers

Monitor and respond to driver’s satellite messages

Participate in and support driver retention initiatives

Collaborate with Customer Service and Planning teams to efficiently solve problems

Maintain fair and equitable distribution of work

Monitor driver performance and miles

Coach driver’s regarding customs, hazmat, hours of service, policy, regulations, satellites

Develop solutions for any driver inquiries

Update customer websites

Communicate & problem solve with customers as required

Other duties as assigned

Qualifications
We’re looking for someone who brings:
Education & Experience:

Minimum of 2 years truckload dispatch experience is an asset

Must have a minimum of 1 year of Customer Service experience

Working knowledge of the North American transportation industry

ACE and Customs/border crossing experience an asset

Experience with EDM (or similar dispatch systems) is considered an asset

Skills & Attributes:

Keen interest in building relationships with your team of drivers and co-workers

Desire to urgently resolve incidents that occur while driver is delivering their load

Exhibits a conscious effort to understand the causes instead of just the effects of a situation

Completes daily tasks autonomously, but enjoys collaborating with others when solving problems

Ability to manage competing priorities and meet tight deadlines in a fast-paced environment

Meticulous attention to detail

Good communications skills (written and verbal)

Intermediate level computer skills and proficient keyboarding

How To Apply:
If you’re interested in joining our team, please submit your application through our online career portal. We appreciate all applicants; however, only those selected for an interview will be contacted.
Disclaimer:
We use some technology-based tools, which may include artificial intelligence (AI), to support application screening; however, all hiring decisions include human review.