Operations Agent - YYC Airport

The Operations Agent is a dynamic role focused on managing and overseeing daily airport operations. This position involves coordinating with various departments to ensure smooth and efficient airport functioning, including monitoring flight schedules, managing gate assignments, and overseeing baggage handling activities. You will also be responsible for ensuring compliance with safety and security regulations, and promptly addressing any operational issues or emergencies.

Additionally, this role requires effective communication with airline staff, airport personnel, and external agencies to maintain operational excellence and passenger satisfaction.
RESPONSIBILITIES   Coordinate daily operational activities within the airport
Monitor and manage flight schedules, gate assignments, and airport resources
Liaise with airline representatives, ground crew, and air traffic control
Ensure compliance with all aviation regulations and safety standards
Respond to operational issues and emergencies promptly
Provide timely information to staff and passengers regarding flight status and operational changes
Manage passenger boarding and disembarking processes
Oversee baggage handling and resolve any baggage-related issues
Coordinate with maintenance teams for aircraft and facility upkeep
Assist in implementing emergency response plans and protocols
Monitor weather conditions and their impact on flight operations
Prepare and maintain accurate operational reports and logs
Participate in training and development programs related to airport operations
Ensure a high level of customer service and passenger satisfaction
Exemplify Prime Flight customer service and safety standards
Perform any additional duties as assigned by management
QUALIFICATIONS   18 years of age or older
Must be legally authorized to work in Canada.
Communicate effectively in English (reading, writing, speaking)
Minimum of 1 year of experience in airport operations or a related field
Strong understanding of airport operations and safety regulations
Proficiency in using airport management software and systems
Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
Effectively communicate with colleagues and clients, both in-person and through electronic means
Pass a background check and drug screen
Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.
PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:
Ability to lift up to 70 pounds
Prolonged standing and walking in an indoor/outdoor environment as applicable
May need to reach with arms and grasp with hands
May need to push, pull
May need to crawl and crouch, at times, in confined tight spaces
May need to bend, stretch, squat, kneel
May need to climb and work at elevated heights
Exposure to moderate and at times high noise levels
Exposure to Biohazards and/or Chemicals
Exposure to outdoor elements
Be able to hear and respond to the spoken voice and to audible alarms
Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
Specific vision abilities required for this job include:
Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
The pay rate listed on this post is what the company reasonably…