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Job Description & How to Apply Below
âfor our customers and our people. As a Route Service Supervisor youâll lead and work alongside a team of Route Service Representatives who service a diverse portfolio of customers each day, from small family-owned businesses to large corporate locations. This is an entry-level supervisor opportunity designed for career-minded individuals eager to grow, develop leadership skills, and advance within a stable, customer-focused organization.
What Your Role Entails
Provide route coverage during Route Service Representative absences (e.g., illness or vacation), offering hands-on support while assessing performance and customer satisfaction and loyalty.
Respond to customer service requests in a timely and professional manner
Negotiate customer contract renewals
Build and maintain strong relationships with customers and team members
Collaborate closely with leadership and management to deliver best-in-class customer service and product programs
Support the training and development of a team of Route Service Representatives
Qualifications
What You Bring to Uni First
Driverâs License & Safe Driving Record:
Must be at least 21 years of age with a valid driverâs license, a clean driving record, and reliable transportation. Must meet all Ministry of Transportation requirements.
Educational Requirements:
High school diploma or CAEC is required.
Strong Customer Service
Skills:
Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
Results-Driven Leadership Mindset: A hands-on, relationship-focused supervisor who isnât afraid to roll up their sleeves to support the team and, most importantly, the customer.
Team Development &
Coaching:
Enjoys working closely with a team of Route Service Representatives, providing guidance, support, and mentorship as they grow in their roles.
Relevant
Experience:
Prior leadership, customer service, route sales, delivery, and/or entrepreneurial experience preferred.
Tech-Savvy:
Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.
Physical Stamina:
Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.
You Will Benefit From
Competitive Compensation:
Competitive wages, RRSP with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more.
Training & Development:
Formal training through our SCP program to set you up for success.
Career Development:
Continuous training and growth opportunities
Company Culture: A supportive and inclusive workplace rooted in a strong sense of community
Stability & Work-Life Balance:
Mondayâ
Friday daytime schedule, no nights or weekends
Inclusive Culture: A diverse and inclusive work environment that values a variety of backgrounds and perspectives.
Join Uni First for a Rewarding Career
At Uni First, you'll find opportunities for advancement in a supportive and diverse environment.
About Uni First
Uni First is an international leader in the $18 billion-dollar garment services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazineâs âBest Companies to Sell Forâ list and recognized on Forbes magazineâs âPlatinum 400 â Best Big Companiesâ list.
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