Debrief Supervisor

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DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.

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DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
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As a Debrief Supervisor you will play a crucial role in ensuring operational efficiency by conducting driver debriefs, maintaining checkpoint compliance, ensuring submission of end of day debrief and other reports, managing scanner and vehicle inventory, and maintaining compliance across various systems and processes. You will work closely with and support supervisors, drivers, and other key stakeholders to ensure smooth daily operations and timely resolution of issues.

You will contribute to operational excellence by ensuring drivers, equipment and vehicles are well-managed and maintained, and all issues are addressed promptly.

• Conduct in-person debriefs with all couriers upon their return to the facility, including mobile debriefs where applicable
• Audit drivers to ensure all shipments are accounted for and report and address any discrepancies within a timely manner
• Verify delivery and pick up checkpoints in the debrief tool, monitor compliance with operations, safety and regulatory requirements, and address non-compliance or missing checkpoints with couriers
• Ensure shipments are appropriately labeled by couriers (e.g., SI stickers, undeliverable stickers).
• Ensure On-Road Undeliverable (ORU) shipments are reconciled and ECIS and AQCC records are updated accurately.
• Review debrief data against GPS/Geotab and other available data to identify and investigate unscheduled stops, trip history, performance gaps, and data inconsistencies; document findings and follow up as required.
• Physically reconcile all undelivered and export shipments and ensure the appropriate checkpoints are captured and updated.
• Complete GEMBA rides as assigned
• Complete pre-trip and post trip inspections with courier.
• Audit driver Geotab to ensure pre/post trip inspections are consistently completed

• Review and verify invoices through DHL tools.
• Complete a daily invoice accuracy audit, investigate inconsistencies, make required corrections, and ensure accurate invoices are submitted within 24 hours.

• Distribute scanners, keys, and fuel cards daily.
  
  Upon route completion, collect these same items.
• Maintain daily scanner inventory accuracy, ensuring proper charging, troubleshooting, and proactive repairs.
• Address and resolve scanner and GCA related issues collaborating with IT and PUD supervisors when necessary
• Manage and update GCA QR codes as required.
• Ensure drivers are correctly logged into Geotab prior to route departure

• Manage vehicle inventory and vehicle keys daily.
• Monitor vehicle appearance and fleet standards, manage maintenance and schedule repairs of fleet vehicles, working with service providers (e.g., tires, towing)
• Maintain inventory of vehicle equipment (e.g., load bars, straps, dollies).
• Report all driver incidents, accidents, and any vehicle damages to the appropriate management by completing physical daily audit/spot checks of all fleet vehicles

• Keep the workspace clean, organized,…