Warehouse Operations Supervisor

Position
Position:  Warehouse Operations Supervisor

Report to
Report to:  Warehouse Operations Manager

Position Overview
Under the direction of the Operations Warehouse Manager, the Warehouse Operations Supervisor is accountable for supervising and leading a high performing team, responsible for handling product safely, efficiently and effectively as it moves through the facility. The Warehouse Operations Supervisor executes daily and weekly operational plans to meet and exceed customer service requirements. The Operations Supervisor is responsible for the motivation, training, and leading their team to achieve company expectations.

Duties & Responsibilities

Monitor Team Member performance ensuring Team Members are executing assigned tasks safely, accurately and achieving deadlines

Assigns work to Team Members considering available hours, skills sets and other resources to ensure operational targets are met

Mentor and build relationships with Team Members

Coaches, counsels and trains Team Members to ensure competence, as well as, prepare them for future opportunities

Set Team Members up for success; achieve or exceed key performance indicators, safety, performance and budget targets; record daily performance metrics

Promote safety in the work environment and ensure all safety rules are followed

Direct resolution to equipment issues (for example, replace failed equipment or contact Maintenance)

Identify and assist in implementing process improvements

Perform other duties as required

Evaluate staffing needs to meet Daily, Weekly and Monthly volumes swings

Shift flexibility. Able to work variable shift start times with overtime as needed and movement between shifts

Using Engineered Labour Standards and other systems information to achieve all KPIs

Work with the Operations Manager to identify KPIs for associate performance and coach/council where needed.

Identify daily capacity planning and demand forecasting in terms of all inbound and outbound

Forecast labor needed for all job functions on a daily basis

Identify efficiency opportunities in labor savings

Be versed in basic arithmetic, receiving/shipping/processing dollars per labor hour

Skills

Strong leadership and team development skills

Excellent communication skills

Ability to multitask in a fast-paced environment

Task driven and goal orientated mindset

Basic computer skills

Ability to lift up to 50 pounds and stand for long periods of time

Strong organizational and time management skills

Ability to coach staff one on one and conduct performance evaluations

Growth mindset and strong ability to influence others in a variety of positions

Qualification Standards

Experience with inventory management and distribution center operations

Excellent leadership, communication, and interpersonal skills.

Ability to work in a fast-paced, dynamic environment and manage multiple priorities.

Strong knowledge of supply chain management principles, logistics technologies, and warehouse management systems (WMS).

Proven track record of developing and implementing successful logistics and warehouse strategies

1-3 year prior supervisory or team leader experience in a manufacturing or distribution environment

Post-secondary education is an asset

Demonstrated team-building skills

Ability to build rapport and trust with others

Experience and willingness to mentor and coach others

Analytical and troubleshooting skills to resolve complex problems; creative problem-solving

Demonstrable knowledge of MS Office software suite (word, excel, access, outlook)

Communicates and listens effectively

Ability to manage change well and remain positive to changes

Ability to speak to large teams, communicate information and listen effectively

Positive attitude and be a cheerleader for the team

Experience creating and maintaining a Safety-first culture

Knowledge of Warehouse Management Systems and Engineered Labour Standards an asset

Understanding of fulfillment/distribution center/warehouse processes and flow

#J-18808-Ljbffr