Customer Service Rep II

Internal Candidates Must Call HR Office and Speak with Verenice at

Job Title:
Commercial Customer Service II

Shift: 11:00AM
-8:00PM , 9:00AM-6:00PM, 9:30AM-8:00PM (4-day schedule)

include the following. Other duties may be assigned.

• Must be able to perform all duties of Customer Service Representative I
• Problem solving task "Resolving Customer Service Inquiries"
• Identify inquiries and seek information from appropriate internal departments to gather required information --Determine root cause of the inquiry
• Communicate solution/options to customer within approved authority. Present to manager any options that exceed approval authority
• Provide alternate product options to Sales Team and customers as requested
• Must be familiar with and able to navigate/use the Mannington website, architect folders/binders, SAP tools/systems to identify and offer alternate products
• Present alternatives and their availability to customers and Sales Team
• Update orders and order notes as needed in SAP
• Reports
• Setup/Maintain/Distribute reports for customers, Sales, and/or Mannington Management
• ex:
  Open orders, shipment forecast, revision, claims, inventory, etc. as determined by management
• Ensure all applicable orders have carriers assigned, Forwarding Agents, Incoterms, and are dated correctly according to current production schedules
• Ensure all applicable orders have project and/or contract numbers and have been audited for errors? Overtime is / may be required.

This job has no supervisory responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually quiet