Inside Sales Manager

As a Mannington Associate I am expected to conduct myself in a manner which supports the company’s values and philosophy, while performing in the best interest of my fellow associates. I am expected to contribute to our mission statement: to be the best people to do business with in the flooring industry.

Our mission is to be the best people to do business within the flooring industry. One of the world’s leading manufacturers of high-quality flooring, Mannington Mills, Inc., based in Salem, New Jersey is engaged in the manufacturing and marketing of residential and commercial sheet vinyl, luxury vinyl, laminate and hardwood floors, as well as commercial and rubber under Mannington Commercial, Amtico, and Burke brands.

Mannington is a fifth-generation family-owned business with values that include: CARE; DO THE RIGHT THING; WORK HARD/ PLAY HARD; AND CONTROL OUR OWN DESTINY. Founded in 1915 by John Campbell, Mannington is still privately held and, after more than 100 years, continues to pursue its commitment to quality, customer satisfaction and the environment through innovative product design and marketing, state-of-the-art processes and industry-leading programs.

The Inside Sales Manager develops and grows assigned customer accounts through consultative selling while supporting strategic account partnerships. The position works with Territory Managers and internal teams to identify growth opportunities, strengthen partner communications, and improve the execution of customer programs.

Time allocation is expected to average approximately 70% inside sales and 30% administrative and strategic account support. Seasonality, program activity, and business needs will determine shifts in time spent, with priorities coordinated with the Senior Sales Manager of Training.

We are looking for someone who:

• Is passionate about transforming sales and whose values align with Mannington’s culture- we achieve our mission through our values and are looking for someone who is humble, effective, adaptable, and remarkable.
• Has high emotional intelligence – you have a genuine empathy for customers and maximize your impact through understanding the motivations of each customer and adapting your communication and sales approach accordingly.
• Has a proven track record for negotiating sales and programs that drive economic value for both parties (company and customer).
• Has a commitment to over achievement – you have a proven track record of consistently outperforming sales quota attainment, and you have a never quit “gritty” attitude towards sales targets regardless of adversity being faced.
• Is a champion of the consultative sales process– you utilize existing CRM reports and continue to develop and leverage internal data to strategically engage customers through the consultative sales process.
• Has experience of being managed in a structured sales environment utilizing a CRM tool. These could include managing via sales methodology, a forecast methodology, and a structured deal management by sales stage.
• Has strong business acumen – understands and uses good judgement of existing and potential sales opportunity.
• Is accountable – you have a proven ability and strong willingness to follow through on promises and commitments, maintain consistent customer follow-up, and help current programs achieve their full potential.
• Thinks creatively – you look beyond established approaches to strengthen strategic account partnerships, improve the customer experience, and identify opportunities for continuous improvement.

• Establishes, develops, and maintains business relationships with assigned groups of current customers and prospective customers for all Mannington product categories (Residential…