Case Manager, Resource Navigation

Position Title
:
Case Manager

Organization
:
Jewish Family Service of San Diego

Department
:
Resource Navigation

Position Type
:
Full-Time (37.5+ hours/week), Non-Exempt

Work Setting
:
Fully Onsite

Reports To
:
Community Services Manager

Pay Range
: $25 to $27/hour

In addition to standard pay, compensation for this position includes:

• Comprehensive, low-cost healthcare coverage for employees
• Generous employer 401(k) contributions
• Employer-covered life insurance

Time Away from Work
:

Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:

• Paid vacation time and sick leave
• 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
• 2 Wellness Days to be taken any time during the year to support employees’ mental wellness

Position Overview
:

JFS is looking for a compassionate, mission‑driven individual to join the Resource Navigation team as the Case Manager. In this role, you have the opportunity to use your [insert critical skills] skills and case management experience to make a meaningful difference in your community and help change lives across San Diego. The Case Manager plays an integral role on the team and supports the entire agency by working closely with clients to meet basic needs by providing assistance with resource navigation as well as providing flexible financial assistance to provide stability.

This position reports directly to the Resource Navigation Program Manager and works closely with the Resource Navigation Team and the rest of the Nutrition and Aging Care Services Division.

Responsibilities
:

• Follow up on assigned referrals and assess each situation and screen for high‑risk situations.
• Carry a caseload of individuals and families for follow up (estimated 40 households).
• Provide comprehensive assessments for individuals and families, identifying areas of need and helping clients set goals.
• Help clients identify goals related to financial stability, increasing income, increasing savings, employment, and housing stability. Document progress at regular intervals.
• Ensure clients access public benefit programs for which they are eligible.
• Provide appropriate external referrals and document progress at regular intervals.
• Work closely with other case managers and service providers to coordinate care for shared clients.
• Assist with educational workshops and events (as needed).
• Maintain documentation of client interactions in software system with integrity and in line with the quality standard set by supervisor.
• Other duties assigned by supervisor.

Skills/Experience/Abilities That Are a Must‑Have

• Bachelor’s degree (in a human services field – social work, gerontology, psychology, etc.).
• Must have a valid CA driver's license, insurance, a reliable personal vehicle, and a willingness to travel off‑site.

Skills/Abilities We’d Like You to Have
:

• Spanish Speaking or ability to use a translator.
• Detail‑oriented and conscientious documentation due to contract standards.
• Understanding of the low‑income population and the concept of trauma‑informed care.
• Experience setting limits when working with stressed clients, often in some level of urgency.
• Ability to show an unconditional positive regard for clients who turn to JFS for support.
• Strong written and verbal communications skills.

Physical Requirements: Complete phone calls at desk, lasting from 5‑30 minutes

• Be available for in‑person appointments.
• Enter documentation on the computer.
• Utilize technology for meetings, phone calls, and data documentation.
• Meet and greet clients on the campus and secure private settings to hold conversations.
• Travel to other JFS worksites when assigned.

Important Notice
:

Please submit your resume and cover letter on your application.

Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).

About Jewish Family Service of San Diego
Jewish Family Service of San Diego is a client‑centered, impact‑driven organization working to build a stronger, more resilient community. For over 100 years, Jewish Family Service has…