Resource Navigator, Jewish Community Integration Services

Position Details

• Title: Resource Navigator
• Organization: Jewish Family Service of San Diego
• Department: Jewish Community Integration Services
• Type: Full-Time (37.5+ hrs/week), Non-Exempt
• Work Setting: Fully Onsite
• Reports To: Director of Aging Connections
• Pay Range: $25–$27 per hour

In addition to standard pay, compensation for this position includes:

• Comprehensive, low-cost health care coverage for employees
• Generous employer 401(k) contributions
• Employer-covered life insurance

Time off benefits for this position include:

• Paid vacation time and sick leave
• 15 paid holidays, including federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
• 2 Wellness Days to be taken at any time during the year to support employees’ mental wellness

JFS is looking for a compassionate, mission‑driven individual to join the Jewish Community Integration Services team as the Resource Navigator. The Resource Navigator plays an integral role on the team and supports the entire agency by working closely with clients to assess their needs and provide assistance with resource navigation in Orange and San Diego County. This position reports directly to the Director of Aging and Resource Navigation and works closely with the Jewish Community Integration Services Team and the rest of the Nutrition and Aging Care Services Division.

• Follow up on assigned referrals and assess each situation and screen for high‑risk situations
• Carry a caseload of individuals and families for follow up (estimated 40 households)
• Provide comprehensive assessments for individuals and families, identifying areas of need and helping clients set goals
• Help clients identify goals related to financial stability, increasing income, increasing savings, employment, and housing stability. Document progress at regular intervals
• Ensure clients access public benefit programs for which they are eligible
• Provide appropriate external referrals and document progress at regular intervals
• Work closely with other case managers and service providers to coordinate care for shared clients
• Maintain documentation of client interactions in software system with integrity and in line with the quality standard set by supervisor
• Other duties assigned by supervisor

• Bachelor’s degree in a human services field (social work, gerontology, psychology, etc.)
• Must have a valid CA driver’s license, insurance, a reliable personal vehicle, and a willingness to travel off‑site

• Culturally sensitive and ability to use a translator if needed
• Understanding of the low‑income population and the concept of trauma‑informed care
• Ability to show an unconditional positive regard for clients who turn to JFS for support
• Familiarity with Jewish history, traditions, and culture
• Detail‑oriented and conscientious documentation due to contract standards
• Experience setting limits when working with stressed clients, often in some level of urgency
• Strong written and verbal communications skills

• Complete phone calls at desk, lasting from 5–60 minutes
• Be available for in‑person appointments
• Enter documentation on the computer
• Utilize technology for meetings, phone calls, and data documentation
• Meet and greet clients on the campus and secure private settings to hold conversations
• Travel to other JFS worksites when assigned

Other duties may be assigned at any time.

Jewish Family Service of San Diego is a client‑centered, impact‑driven organization working to build a stronger, more resilient community. For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life‑changing, and often life‑saving. At Jewish Family Service, we believe our employees are the backbone of our Agency.

We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Come work at JFS and be our partner in Moving Forward Together. To learn more about JFS, please visit jfssd.org.

* Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.