Veterinary Assistant​/Technician​/Receptionist

Townsgate Pet Hospital | Westlake Village, CA 91361

Townsgate Pet Hospital is seeking a reliable, professional, friendly, and highly organized Veterinary Receptionist to join our well-established small animal practice.

We are looking for someone who takes pride in delivering exceptional customer service
, communicates effectively, works well under pressure, and is genuinely interested in building a long-term career with our team.

This is an excellent opportunity for a motivated individual who values stability, teamwork, professionalism, and a positive work environment
.

Townsgate Pet Hospital is seeking a reliable, professional, friendly, and highly organized Veterinary Receptionist to join our well-established small animal practice.

We are looking for someone who takes pride in delivering exceptional customer service
, communicates effectively, works well under pressure, and is genuinely interested in building a long-term career with our team.

This is an excellent opportunity for a motivated individual who values stability, teamwork, professionalism, and a positive work environment
.

Townsgate Pet Hospital is a well-established, community-focused veterinary practice dedicated to providing high-quality medical care and exceptional client service
.

We take pride in creating a welcoming and compassionate environment for our patients and clients while maintaining a professional, respectful, and team-oriented workplace
.

Our hospital can be fast-paced, and we value team members who are proactive, dependable, adaptable, and committed to doing their best work every day
.

This is a full-time, in-person position.

Applicants must be consistently available for the following schedule:

• Monday–Friday: 8:30 AM – 5:00 PM
• 1st and 3rd Saturday of each month: 9:00 AM – 12:30 PM

Reliable attendance, punctuality, and the ability to consistently work this schedule are essential requirements.

Please apply only if you can reliably commit to these hours.

As our Veterinary Receptionist, you will be the first point of contact for clients and play an important role in creating a welcoming, organized, and positive experience.

The ideal candidate is personable, detail-oriented, efficient, and comfortable multitasking in a busy medical environment.

We are especially interested in someone who can remain calm under pressure, take initiative, communicate professionally, and work independently while supporting the team
.

• Client Service: Greet clients warmly, answer questions, and provide a welcoming and professional experience.
• Phone Communication: Manage incoming calls efficiently, respond to inquiries, and communicate clearly and courteously.
• Scheduling: Coordinate appointments, manage schedule changes, and maintain an organized appointment calendar.
• Client Relations: Handle client concerns with patience, empathy, professionalism, and good judgment.
• Administrative Duties: Process payments, maintain accurate client and patient records, and complete daily reception tasks.
• Multitasking: Prioritize competing responsibilities and remain organized during busy periods.
• Team Support: Communicate effectively with veterinarians and technicians and assist with basic animal care duties when trained and needed.
• Workplace Organization: Maintain a clean, welcoming, and professional reception area.

We are looking for someone who demonstrates:

• Exceptional reliability, punctuality, and a strong work ethic
• Excellent communication and customer service skills
• A friendly, professional, and positive attitude
• Strong organizational skills and attention to detail
• Ability to multitask and remain composed in a fast-paced environment
• Confidence handling…