Admission Coordinator

Position Title: Admission Coordinator

Department: Admission

FLSA Classification: Non-Exempt

Employee

Reports to:

CAO

Employment Status: Full Time

The admissions Coordinator manages the overall admission process, referral intake, and coordinates patient admissions while following corporate policies and procedures.

• Manages facility intake functions competently and professionally.
• Take responsibility for tracking each referral from initial receipt through final disposition, including admission or denial.
• Receives and records telephone inquiries, responds promptly, and directs callers to the appropriate individuals.
• Receives, documents, and forwards referrals to the clinical team for acceptance or denial.
• Ensures admission calls are answered by a live person Monday through Friday, 8 a.m. to 5 p.m.
• Confirms coverage for after-hours, weekends, and holiday admissions and referrals before leaving each workday.
• Coordinates admission of workflows, records, and statistics.
• Completes the referral sheet at initial contact to expedite processing.
• Ensures compliance with policies governing Medi-Cal, Medicare, commercial insurance, and other payers to minimize financial risk.
• Directs patients and families to appropriate agencies or counselors for financial counseling.
• Communicate admission decisions verbally and in writing to referrals and families.
• Arrange tours of Colusa Medical Center for patients and families.
• Initiates all admission forms, including Consent to Treat, according to written procedures and ensures they are fully completed with timely, valid signatures.
• Scan complete admission packets to support timely billing for all discharged patients.
• Submits an accurate midnight census daily and coordinates with accounting to ensure an error-free month-end close.
• Maintains accurate referral and conversation statistics in the patient's Referral Tracking System.
• Maintains complete files for all patients referred to for admission.
• Tracks and maintains all inquiry statistics.
• Prepares daily facility for census data and projections.
• Prepares and submits a monthly referral report to the CAO.
• Maintains regular communication with discharge planners.
• Provides referring physicians, families, and other healthcare facilities with brochures and information about Colusa Medical Center programs.
• Participates in individual outreach, referral development, and educational presentations as directed by the Administration.
• Documents relevant patient referral information and forward it to the Clinical Liaison(s), as appropriate.
• Coordinates with nursing and providers to arrange appropriate placement in specialty units.
• Distributes daily census projections and admission schedules to all departments.
• Distribute evaluation sheets and face sheets to all departments.
• Help prepare admission materials, including cards, forms, and related documents.
• Assists with patient admissions and obtains required signatures and consents.
• Introduce patients and families to Colusa and its procedures.
• Inform staff of anticipated needs, including participation and discharge-planning considerations.
• Collaborates closely with clinical and non-clinical departments.
• Organizes liaison calls.
• Marketing tools to achieve customer, referrer, and payor satisfaction; ensure appropriate market penetration; maintain a positive public image;
  Average Daily Census goals.
• Verifies insurance coverage before admission.
• Notifies departments of specific requirements, IV needs, Wound care, Bariatric equipment, etc.

None

• Be able to stand, sit, and walk for a prolonged period.
• Be able to communicate with the doctors and the patients in a professional manner.
• Ability to understand cultural differences.

• Walk or sit for a long time.
• Use their hands to handle, control, or feel objects, tools, or controls.
• Use muscles to push, pull, or carry heavy objects.

• None

• High School Diploma
• Must possess and demonstrate expertise in organizational, time management, and communication skills
• Must have knowledge and acceptance of facility philosophies, policies, programs, and services

• (2)-years’ experience in a related healthcare field preferred
• Previous experience in third party reimbursement, as a nurse liaison, or other related experience is desirable