Administrative Office Assistant

SERVPRO of Highland Park is looking for an experienced, organized, and dependable Administrative Office Assistant to join our team! We are a water and fire damage restoration company seeking someone with prior restoration industry experience who thrives in a fast-paced office environment. Our customers are often dealing with stressful situations, so professionalism, empathy, patience, and excellent customer service skills are essential.

• Competitive pay based on experience
• Paid time off (PTO)
• Paid holidays
• Paid training
• 401(k) retirement plan

• Answer incoming phone calls, texts, and emails; assist customers professionally.
• Communicate and coordinate with insurance adjusters regarding claims.
• Schedule jobs and maintain calendars.
• Prepare and maintain job files and insurance documentation.
• Coordinate with field staff, vendors, and customers.
• Assist with billing, invoicing, and payment collections.
• Perform accurate data entry and general office administration.

• Minimum 3 years of restoration industry experience (Required).
• Minimum 3 years of office/administrative experience (Required).
• Previous SERVPRO experience (Preferred).
• Excellent written and spoken English.
• Strong customer service and communication skills.
• Organized, reliable, honest, and detail-oriented.
• High school diploma or equivalent.
• Marketing experience is a plus.
• Bilingual in Spanish or Mandarin is a plus.

We are looking for a motivated team player who can multitask, take initiative, and work well under pressure while maintaining excellent customer service.

If you have restoration industry experience and are looking for an opportunity to grow with a great team, we would love to hear from you!