Relationship Development Manager – Lettings

Relationship Development Manager – Lettings

• Relationship Development Manager – Lettings

Relationship Development Manager – Lettings

Department: Key Clients

Hours: Monday – Friday 9am – 6pm

Salary: Competitive Basic with Bonus/Commission scheme

Role Purpose

This role will play a central role in growing Chestertons Key Clients portfolio. The position is responsible for winning new business, deepening existing client relationships, and developing strong stakeholder partnerships. The successful candidate will act as a trusted advisor, ensuring every interaction reinforces Chestertons reputation for excellence, integrity, and results.

Key Responsibilities

• Business Development
• Identify and pursue new business opportunities across key client segments.
• Develop tailored proposals and pitches that meet the needs of high-value clients and corporate partners.
• Maintain a strong pipeline of prospects through networking, referrals, and industry engagement.
• Client Relationship Management
• Serve as one of the main points of contact for allocated key clients, providing proactive, personalised service.
• Anticipate client needs and ensure seamless delivery of Chestertons’ property services.
• Monitor client satisfaction and take ownership of resolving issues effectively.
• Stakeholder Engagement
• Build and maintain strong working relationships with internal stakeholders (e.g. branch directors, lettings, sales, property management).
• Partner with external stakeholders including corporate relocation firms, developers, and business partners.
• Represent Chestertons at client meetings, events, and networking forums.
• Contribute to the Key Clients Team’s growth strategy by identifying market trends and opportunities.
• Track, measure, and report on business development activities and client engagement outcomes.
• Collaborate with marketing to deliver targeted campaigns for client acquisition and retention.

Skills & Experience

• Proven track record and knowledge of Lettings life cycle, business development, client relationship management, or stakeholder engagement
• Strong commercial acumen and ability to identify opportunities for growth.
• Excellent communication, negotiation, and presentation skills.
• High level of professionalism with the ability to build trust with senior-level clients and partners.
• Well-organised, proactive, and able to manage multiple projects simultaneously.
• Knowledge of London property market.

Personal Attributes

• Client-focused mindset with a commitment to service excellence.
• Self-motivated, resilient, and results-driven.
• Natural relationship builder and networker.
• Collaborative team player with strong interpersonal skills.
• Adaptable and able to thrive in a fast-paced environment.

Chestertons: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business.

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Home search and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference:

Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.