Customer Service Representative-Mountain​/Pacific Time Zones

Location: Hornbrook

locations:
Home Location-NV (NVH
68):
Home Location-AZ (AZH
01):
Home Location-UT (UTH
01):
Home Location-WY (WYH
80):
Home Location- (IDH
68)
* Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners.
* Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served.
* Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues.
* Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality through customer and service partner interactions.
* Documents customer interactions and completes service requests to minimize customer effort or additional action.

For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work.

PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our .
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