Customer Service Representative - Weekends

Are you passionate about supporting pets, their families, and a dedicated veterinary team? Join our team at Insight Veterinary Wellness Center, a hybrid hospital providing both Emergency and Primary Care services. We’re looking for a dedicated Customer Service Representative to support our patients, clients, and clinical team.

Schedule

• Friday - Sunday 7am-8pm (3x12 shifts)

Key Responsibilities

• Greet and support clients in-person and by phone with empathy and professionalism
• Triage incoming appointments and schedule accordingly
• Manage check-in/check-out and payment collection
• Provide education to clients about our hospital services and offerings
• Facilitate clear communication between clients and medical teams
• Support the team with additional duties as needed

About You

• Prior veterinary experience preferred, but not essential
• Strong initiative, detail orientation, and ability to learn quickly
• Excellent communicator with compassion for pets and people
• Comfortable handling a multi-line phone system
• Familiarity with veterinary terminology is a plus
• Able to work independently
• Salary range: $20-$22 per hour + $2 extra/hour weekend differential
• Supportive, close-knit culture with opportunities for learning and growth

About Insight Veterinary Wellness Center

• Team: 8 DVMs, 6 RVTs, 29 support staff
• A hybrid hospital with both Emergency and Primary Care services
• Access to visiting specialists and one of the few community blood banks in California
• A collaborative, supportive workplace that values teamwork, excellent patient care, and professional development

If you’re ready to join a supportive team where your role truly makes a difference, we’d love to hear from you.

The pay range for this role is:

20 - 22 USD per hour (Insight Veterinary Wellness Center)