Customer Service Representative

Customer Service Representative at CRH

Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We’re more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We’re a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With more than 80 manufacturing facilities and 4,000+ employees, we drive industry innovation with a safety‑first mindset.

This CSR position ensures a strong customer experience by responding to inbound calls, qualifying leads, and handling transactional inquiries (excluding O.S.R non‑transactional) through delivery in a timely and professional manner.

Fontana, CA

• Develop a comprehensive understanding of Oldcastle products, systems, and business contacts to efficiently support customer requests.
• Perform administrative duties for all steps of the department.
• Answer incoming customer telephone calls courteously and professionally.
• Support operations by organizing and implementing administrative systems.
• Keep timely and orderly records such as daily receipts, files, employee records, and other administrative documents.
• Respond to and investigate customer inquiries, concerns, and issues via phone, fax, mail, and email in a timely and courteous manner.
• Handle administrative and accounting functions such as filing systems, NOVAtime, and reports for managers.
• Receive, record, and route customer concerns/changes appropriately.
• Provide appropriate technical and/or product related information to customers.
• Contact customers when necessary to follow up on issues or orders.
• Obtain customer feedback information.
• Effectively communicate customer issues and concerns to all applicable internal staff members.
• Document all contacts, actions, and responses in the customer database.
• Organize and maintain the file system, filing correspondence and other records.
• Maintain working knowledge of products and/or services.
• Prepare reports and correspondence as needed.
• Other duties may be assigned as needed.

• High school diploma or equivalent.
• 2+ years related experience.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong organizational skills; able to manage priorities and workflow.
• Able to work independently and as part of various teams.
• Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm.
• Able to perform diversified clerical functions and basic accounting procedures.
• Experience in the construction industry is preferred.
• Salesforce CRM/SAP ERP experience is preferred.

• The hourly pay rate is $30–$35/hr.
• 5% annual bonus.
• 401(k) plan / group retirement savings program.
• Short‑term and long‑term disability benefits.
• Life insurance.
• Health, dental, and vision insurance.
• Paid time off.
• Paid holidays.

• Highly competitive base pay.
• Comprehensive medical, dental, and disability benefits programs.
• Group retirement savings program.
• Health and wellness programs.
• An inclusive culture that values opportunity for growth, development, and internal promotion.

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies, and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while enjoying the career opportunities of a large international organization.

Oldcastle Infrastructure, a CRH Company, is an affirmative action and equal opportunity employer.

Equal Employment Opportunity / Veteran / Disability: CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law.