Customer Success Associate
Listed on 2026-10-19
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Customer Service/HelpDesk
Customer Success Management, Customer Service Rep
Trucare is seeking a Customer Success Associate to join our team in Bermuda Dunes, CA. This full-time, on-site position within the Hospital/Health Care industry offers an entry-level opportunity to help patients and partners get the most out of our services while building a foundation for a rewarding career in healthcare.
As a Customer Success Associate, you will serve as a key point of contact for clients, working to understand their needs, resolve questions, and ensure a positive experience at every stage of their relationship with Trucare. You will work closely with cross-functional teams to drive customer satisfaction and contribute to the continued growth of our healthcare services.
We offer a competitive hourly pay range of $19.50 - $25.14 USD, along with opportunities for professional development and growth within a supportive, patient-focused organization.
Responsibilities- Serve as a primary point of contact for customers, addressing inquiries and concerns in a timely manner
- Build and maintain strong, trust-based relationships with clients and healthcare partners
- Guide customers through service onboarding, processes, and available resources
- Identify customer needs and recommend appropriate solutions or next steps
- Document customer interactions accurately in internal systems and CRM tools
- Collaborate with internal teams to resolve issues and improve the customer experience
- Monitor customer feedback and share insights to support service improvements
- Follow healthcare compliance standards and maintain strict confidentiality of customer information
- High school diploma or equivalent required; associate or bachelor's degree in healthcare, business, or a related field is a plus
- Entry-level experience in customer service, client support, or a healthcare setting
- Excellent verbal and written communication skills
- Strong empathy and a commitment to delivering compassionate, patient-centered service
- Proficiency with CRM software and standard office productivity tools
- Strong organizational skills and the ability to manage multiple priorities
- Ability to work effectively in a fast-paced, on-site team environment
- Preferred:
Familiarity with healthcare terminology, HIPAA regulations, or medical billing processes
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