AVP, Creative Operations & Production

PENNYMAC:

Pennymac is (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of home ownership through the complete mortgage journey.

• Workflow and Operations Management
• Own the lifecycle of all jobs and creative requests. Act as the primary point person for intake, routing, and delivery
• Manage, monitor, and enforce strict utilization of our internal tracking system (e.g., Asana, Workfront, etc.)
• Implement and manage efficient workflows. Identify and mitigate bottlenecks
• Develop, maintain, and communicate accurate timelines and production schedules
• Liaison between creative teams and marketing personnel, to bring creative concepts into actionable production
• Assist in the coordination of creative contracts and related agreements
• Support the tracking and processing of creative vendor invoices and monitoring creative project budgets
• Digital Asset Management (DAM)
• Proactively support the Digital Asset Management system for creative assets. Build out workflows and create processes and procedures for creative asset organization
• Streamline the intake, in-process management, and archival of all creative project files and assets
• Quality & Resources Control
• Maintain strict attention to detail across all materials and processes. Ensure brand consistency, compliance, and accuracy in all final deliverables
• Monitor and track creative project budgets
• Manage agency resources, including internal staff and external vendors/freelancers
• Innovation & Efficiency
• Drive the adoption and effective utilization of new AI capabilities and tools
• Continuously evaluate current production processes. Recommend and implement improvements
• Stay current on industry best practices and technology trends, specifically in AI and production management
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization’s desired culture and values

• 5 years of experience in creative operations, traffic management, or production management, preferably within an in-house agency, financial services, or other highly regulated industry
• Proven ability to manage creative resources and optimize workflow
• Expert-level knowledge of an enterprise-level project management system (e.g., Asana, Workfront, Smartsheet)
• Demonstrated experience managing high-volume creative projects with a strong emphasis on speed and organization
• Proven ability to manage bottlenecks, timelines, and budgets
• Experience with Digital Asset Management (DAM) systems, including workflow development and process creation
• Experience or strong understanding of integrating Artificial Intelligence (AI) tools and capabilities into a creative production workflow for efficiency gains
• Exceptional organizational skills and the ability to handle multiple complex projects simultaneously
• Familiarity with Adobe Creative Cloud workflow (including Frame.io) and GSuite tools is preferred
• Familiarity with managing and sourcing creative assets from platforms such as Getty, Adobe Stock, and various music libraries
• Experience assisting with vendor relationships and external partner coordination
• Familiarity with basic contract terminology and licensing processes is a plus

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do.

Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and…