Guest Service Lead Cashier

Jamul Casino is committed to providing a genuinely fun experience for our guests. Our Guest Services team exemplifies our Service Commitment. The Guest Services Cashier provides personalized service and helps create memorable moments for guests. The right candidate will have a friendly personality, caring attitude, attention to detail, and a strong passion to deliver exceptional service.

The following and other duties may be assigned as necessary:

• Provide friendly, fast, and helpful customer service to all guests and team members.
• Develop a thorough understanding of the players club and stay current on all promotions and events.
• Assist customers with enrolling in the players club in a positive and helpful manner.
• Provide friendly and accommodating customer service when needed.
• Correct member account information in a timely manner to ensure accuracy.
• Assist club members with redemption transactions with timely attention and a positive style.
• Assist in signing up groups to be tracked through the casino player system in a timely and positive fashion.
• Notify supervisor of any technical or equipment problems in the players booth.
• Serve as a property ambassador with solid overall knowledge of the property, especially the casino area.
• Maintain inventory of Player’s Club materials.
• Develop good relationships with loyal players to maximize opportunities for personalized experiences and returned visits.
• Develop employee retention programs for operational areas.
• Oversee bi-weekly payroll for Players Area.
• Participate in promotional activities of the Marketing Department.
• Work with the Database Administrator to ensure the integrity of player information in the database.
• Oversee the fulfillment of patron requests for information on a daily basis.
• Field guest complaints and inquiries.
• Communicate all promotion and event details in a timely manner.
• Coordinate event details with various departments.
• Coordinate signage needed to promote and facilitate events.
• Produce and communicate promotional and events calendar.
• Perform work of subordinates, as necessary.
• Develop and maintain good rapport within the Marketing Department, other departments, and with external guests.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High School diploma or equivalent
• Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university is preferred
• Maintain accurate and timely documentation of employee performance and department incidents
• One to two years related experience and/or training preferred
• Must be proficient in Microsoft applications (Excel, Access, Word)
• Ability to earn and maintain TiPS certification
• Must be able to acquire and maintain appropriate gaming license

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Must be able to efficiently and accurately count money and gaming chips and make a change. Possess the ability to operate an adding machine and have basic computer skills.

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.

The physical demands described here…