Slot Attendant

Responsibilities

• Provide friendly, fast, and helpful customer service to all guests and team members.
• Maintain clear and open communications with customers and managers/supervisors.
• Be knowledgeable of players’ club and encourage guest participation.
• Respond to machine tilts, malfunctions and determine if maintenance is needed.
• Perform minor maintenance/repairs on slot machines.
• Fill ticket printers and stock ticket paper.
• Respond to machines with jackpot and determine if jackpot is valid.
• Perform dispatching duties when needed in circumstances when Mobile Attendant is not functional or temporarily inactive.
• Circulate throughout assigned area(s) keeping conversations with team members to a minimum while focusing on opportunities to interact with the guests.
• Work to build relationships with existing customers and work to foster relationships with new guests.
• Knowledgeable of slot machine payouts and basic functions of slot machines.
• Develop thorough knowledge of all game functions, to include all bonus features. Be able to explain all games to the guests.
• Count and verify wallet bank.
• Participate in and promote marketing events.
• Ability to use two-way radios and maintain professional radio etiquette at all times.
• Competently utilize Slot Mobile Attendant device to respond to floor duties independently and as assigned by leadership throughout work shift.
• Maintain the condition of the Mobile Attendant device including using only appropriate use of instruments, cleaners, chargers, cases and other approved accessories provided by the company. Keep the Slot Mobile Attendant device on person during their work shift, except on authorized breaks.
• Meet department uniform, appearance and grooming requirements.
• Maintain cleanliness and organization of assigned work areas including pushing in chairs and trash pickup, as well as keeping work areas clean and free of safety hazards, debris and litter.
• Perform all job duties in a safe and responsible manner.
• Proactively serve non-alcoholic beverages to customers.
• Notify your supervisor if you need assistance, require additional help, or observe suspicious activity.
• Ensure supplies are stocked as needed.
• Attend all departmental and company training programs or meetings as directed.
• Must adhere to regulatory, department and company policies.
• Perform all job duties in a safe and responsible manner.
• Perform other job related and compatible duties as assigned.

• High school diploma or equivalent.
• Must be proficient in Microsoft applications.
• Excellent written/verbal communication skills.
• Dedicated team player.
• Able to handle multiple tasks, flexible and positive when adjusting to change.
• Ability to use small electronic hand‑held device to retrieve work assignments.
• Attention to detail and follow‑through.
• Must be able to acquire and maintain appropriate gaming license.
• Must be at least 21 years of age.

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Must be able to efficiently and accurately count money and gaming chips and make a change. Possess the ability to operate an adding machine and have basic computer skills.

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.

The physical demands described here represent those that must be met by a team member to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with…