Players Club - Players Club and Promotions Representative

Players Club - Players Club and Promotions Representative

Valley View Casino & Hotel, 16300 Nyemii Pass Rd, Valley Center, California, United States of America

WHO WE ARE:

Be a member of the winning team at Valley View Casino & Hotel – named one of San Diego's Best Places To Work by the San Diego Business Journal. Valley View is where fun and your future will come together – join our team for a fun and exciting environment with amazing benefits that focus on you, your family and helping you reach your lifetime goals!

Deeply rooted in the Valley Center community, we, the San Pasqual Band of Mission Indians, have a rich local history. With traditions founded upon “good neighbor” values, our Tribe has been a part of this community for many generations. Valley View Casino & Hotel reflects our proud heritage of enterprise and opportunity; it is a place for our friends and neighbors.

At Valley View Casino & Hotel our team members are the foundation of who we are and what we do. The compassion, encouragement and level of experience that you will be exposed to will put you on a career path full of opportunities for advancement.

Description of the Position:

Responsible for promoting the success of the Players Club, Promotions and Special Events by assisting guests through the membership process, explaining the benefits of membership and providing excellent guest service and support to the casino floor. Team Member will work under immediate supervision. This position relies on limited experience, instructions, pre‑established guidelines, and good judgment to perform the functions of the job.

Primary Duties, Responsibilities, and Tasks:

• All team members are obligated to support and uphold the Valley View Casino’s Standards of Excellence as outlined in the Team Member Guide to Success.
• Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service.
• Establish new guests with Players Club membership and aid in maintaining and updating guest accounts as needed. Responsible for signing up new players in the Players Club.
• At times may be directed to work on the casino floor including but not limited to; making contact with guests to reprint Players Club Cards, printing comps, signing‑up new card memberships, promotional events and giveaways.
• Promotes the success of the Players Club by explaining this marketing tool to guests, issuing membership cards, and demonstrating the various methods of use.
• Record information on new guests and update computer files as needed.
• Evaluate and identify guests for participation with casino floor promotions.
• Participates in the preparation and execution of all Promotions and Special Events including tournaments, drawings, and parties.
• Work within a team to ensure that all items needed to carry out the promotion and/or special event are in the appropriate place in a timely manner.
• Responsible for adhering to established cash control policies and procedures.
• Responsible for issuing appropriate prizes (cash and/or Moreplay) to guests.
• Perform on stage while utilizing a microphone for announcements, wearing a costume based on the theme of the promotion.
• Interact with internal and external guests while establishing a rapport and answering general questions on the casino floor.
• Maintain detailed knowledge of all promotions and special events to effectively explain them to guests.
• Maintain a maximum level of high energy along with a positive and upbeat attitude.
• Responsible for always providing 10-4-10 service to guests by exceeding guest needs and expectations.
• Create a WOW factor for all guest interactions.
• Operate office equipment including computer, copier, fax machines and calculators, using 10‑key as needed.
• Provide new ideas for ongoing promotions and special events.
• Resolve miscellaneous guest complaints, referring to the appropriate supervisor when necessary.
• Maintain a working knowledge of the Players Club to effectively explain all aspects to guests.
• Assists guests with reservations for restaurants, hotel, etc.
• Facilitates the effective flow of information by…