Players Club – Players Club and Promotions Representative

Description of the Position:

Responsible for promoting the success of the Players Club, Promotions and Special Events by assisting guests through the membership process, explaining the benefits of membership and providing excellent guest service and support to the casino floor. Team Member will work under immediate supervision. This position relies on limited experience, instructions, pre-established guidelines, and good judgment to perform the functions of the job.

• All team members are obligated to support and uphold the Valley View Casino’s Standards of Excellence as outlined in the Team Member Guide to Success.
• Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service.
• Establish new guests with Players Club membership and aid in maintaining and updating guest accounts as needed. Responsible for signing up new players in the Players Club.
• At times may be directed to work on the casino floor including but not limited to; making contact with guests to reprint Players Club Cards, printing comps, signing-up new card memberships, promotional events and giveaways.
• Promotes the success of the Players Club by explaining this marketing tool to guests, issuing membership cards, and demonstrating the various methods of use.
• Record information on new guests and updates computer files as needed.
• Evaluate and identify guests for participation with casino floor promotions.
• Participates in the preparation and execution of all Promotions and Special Events including tournaments, drawings, and parties.
• Work within a team to ensure that all items needed to carry out the promotion and/or special event are in the appropriate place in a timely manner.
• Responsible for adhering to established cash control policies and procedures.
• Responsible for issuing appropriate prizes (cash and/or Moreplay) to guests.
• Perform on stage while utilizing a microphone for announcements, wearing a costume based on the theme of the promotion.
• Interact with internal and external guests while establishing a rapport and answering general questions on the casino floor.
• Maintain detailed knowledge of all promotions and special events to effectively explain them to guests.
• Maintain a maximum level of high energy along with a positive and upbeat attitude.
• Responsible for always providing 10-4-10 service to guests by exceeding guest needs and expectations.
• Create a WOW factor for all guest interactions.
• Operate office equipment including computer, copier, fax machines and calculators, using 10-key as needed.
• Provide new ideas for ongoing promotions and special events.
• Resolve miscellaneous guest complaints, referring to the appropriate supervisor when necessary.
• Maintain a working knowledge of the Players Club to effectively explain all aspects to guests.
• Assists guests with reservations for restaurants, hotel, etc.
• Facilitates the effective flow of information by attending regularly scheduled departmental meetings.
• Routinely inspect stock of Players Club printed materials and restock same, as needed.
• Issue complimentaries for guests when an appropriate level of play has been established.
• Assist the Player Development team with answering general questions and providing information as needed.
• Flexibility and adaptability to a changing clientele and environment.
• Maintains a working knowledge of company facilities, as well as special events on property, to advise guests and fellow Team Members of same, whenever possible.
• Other duties as assigned by management.
• Responsible for conducting all responsibilities in a professional and ethical manner.
• Responsible for maintaining a consistent, regular attendance record.
• Adheres to performance standards, company policies and procedures, as they relate to the department.

• High school diploma or GED equivalent.
• Must possess and demonstrate a positive attitude.
• Must possess and demonstrate a willingness to learn and have the ability to follow instructions and directions.
• Ability to work within a team-centered work environment.
• Must possess excellent…