Shift Manager – Cash Operations

The Shift Manager – Cash Operations is responsible for overseeing all cashier cage activities during an assigned shift. This position ensures the integrity, security, and accuracy of cash handling operations, while promoting exceptional guest service and compliance with all regulatory requirements. The Shift Manager plays a key leadership role, supervising team members and supporting strategic initiatives related to promotions, player tracking, and overall department performance.

• Oversees the daily operation of the casino cage and ensures integrity and security of all cash and chips.
• Ensures compliance with internal control procedures and all applicable local, state, and Tribal gaming regulations.
• Enforces compliance with Title 31 of the Bank Secrecy Act regarding currency reporting and Anti-Money Laundering (AML) requirements.
• Restricts cage access to authorized personnel and maintains appropriate documentation.
• Accepts and secures currency counts from the slot count team for deposit.
• Maintains custody and control of gaming chips, coins, currency, patrons’ checks, and relevant forms and records.
• Ensures data accuracy and integrity in player tracking systems as entered.
• Establishes and maintains strong relationships with regular players while engaging new guests to promote return visits.
• Supports marketing and promotional efforts by monitoring activity on the gaming floor and tracking success of offers via the player tracking system.
• Ensures shift staffing levels meet operational demands and adjusts schedules as needed.
• Leads by example and upholds the highest standards of professionalism, integrity, and guest service.
• Performs other job-related duties as assigned.

• Provides effective leadership to cage personnel during assigned shifts.
• Recruits, trains, and develops team members while fostering a safe, secure, and legally compliant work environment.
• Communicates performance expectations, evaluates results, and delivers regular feedback and coaching.
• Enforces grooming standards, policies, and operational procedures to ensure team efficiency and professionalism.

• Strong leadership, decision-making, and organizational skills.
• Proven ability to work with large sums of cash while maintaining strict confidentiality and attention to security.
• In-depth knowledge of casino cash operations, player tracking systems, and promotional procedures.
• Proficient in Microsoft Office applications and capable of using spreadsheets, databases, and reporting tools.
• Knowledge of federal, state, and Tribal gaming regulations, as well as financial control procedures.
• Excellent interpersonal and communication skills; ability to work cooperatively with internal departments and guests.
• High ethical standards and business integrity; able to thrive in a fast-paced, results-driven environment.

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field required.
• Professional certifications (e.g., CFE, CPA) are a plus.
• Minimum of 5 years of experience in cash operations or financial services, including at least 2 years in a supervisory or shift management role.
• Proven experience overseeing high-volume cash handling procedures in a regulated environment.
• Strong understanding of internal controls, audit requirements, and compliance regulations.
• Skilled in managing staff scheduling, shift coverage, and operational continuity.
• Experience with enterprise financial systems, cash automation tools, and reconciliation processes.
• Prior experience in the casino, banking, or secure cash-handling industries is preferred.

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Communication
  
  Skills:
  
  Must be able to communicate clearly and confidently in person, over the phone, and via written reports; frequent interaction with supervisors, cash…