Cage Representative Job Omus California USA,Entertainment & Gaming

Location: Omus

River Rock Casino Geyserville, CA 95441, USA

Description

JOB TITLE:

Cage Service Representative STATUS:
Full Time or Part-time FLSA:
Non-Exempt

REPORTS TO:

Cage Service Supervisor, Manager of Cage SUPERVISES: N/A

WORKING HOURS:

This is an hourly position. The incumbent is expected to work the necessary hours to meet the needs of a 24 hour establishment.

SUMMARY:

Creates a welcome and entertaining environment for all guests by providing courteous prompt and professional customer service at all times. Provides friendly, efficient and accurate cashiering services to guests and Team Members. Promotes membership into the Players Club and works in conjunction with all staff members to enhance customer service and overall image projection

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Responsible for providing superior service to both internal and external customers.
2. Promotes the Players Club, entertainment, games, and eating establishments of the casino; sign-up and support Players Club memberships and promotions.
3. Ensures proper internal control procedures and operating policies are followed at all times.
4. Responsible for casino assets assigned during shift.
5. Ability to identify the different denominations of chips, currency, and coin.
7. Professionally and courteously answers and directs callers to individuals or departments appropriately to callers needs; takes messages.
8. Follows proper procedures for paging patrons. Serves as announcer, using written scripts.
9. Stays informed of events, promotions and entertainment at the casino.
10. Works in conjunction with all staff members to enhance guest service and overall image of the casino.
11. Resolve customer disputes when necessary, exercising appropriate discretion in identifying situations that require management attention, directs guests to player development as needed.
12. Is motivated in becoming familiar with all guests by remembering names and little facts about them.
13. Possesses a broad knowledge of the various games throughout the casino.
14. Routinely strives to build and maintain rapport with guests.
15. Knowledge of Title 31.
16. Assists in clerical support as needed and requested.
17. Responsible for providing superior service to both internal and external customers.
18. Ability to multi-task (Sometimes job requires to cover two windows at a time).
19. Responsible for having superior communication with all co-workers.
20. Team player
21. Responsible for accurate paperwork/documentation of monies.
22. Recommends changes as necessary to improve guest and employee service.
23. Remains at their scheduled and assigned areas, politely greeting and directing guests.
24. Commits to the Team R.O.C.K. Philosophy.
25. Acts as a role model and always present oneself as a credit to River Rock Casino and encourages others to do the same.
26. Meets the attendance guidelines of the job and adheres to regulatory, department and company policies and procedures.
27. Attends all required meetings and training.
28. Maintains confidentiality at all times.
29. Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities for this position.

QUALIFICATIONS

1. Six months general cashiering background and/or prior money handling experience required.
2. Six months customer service experience dealing directly with customers.
3. Must be able to count money, coins and chips accurately.
4. 10-key touch required.
5. Must have knowledge of Windows based applications including MS-Office (Word, Excel), MS-Outlook and Adobe Acrobat.
6. Must be able to work independently with minimal supervision.
7. Must be able to get along with co-workers and work as a team.
8. Must present professional appearance at all times.
9. Must be able to maintain a high degree of…