Branch Support Officer - Orange

• Pay or shift range: $70,304 USD to $74,000 USD
  The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.
• Customer-Facing & Banking Roles
• Full-Time
• Requisition #: BRANC
  005199

BANC OF CALIFORNIA AND YOUR CAREER

Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California. Banc of California is one of the nation’s premier relationship-based business banks, providing banking and treasury management services to small, middle market, and venture backed businesses. As the largest independent bank headquartered in California, the bank offers a broad range of loan and deposit products and services through a network of full-service branches and regional offices, as well as through digital and nationwide capabilities.

The bank also provides full-service payment processing solutions to its clients and serves the Community Association Management industry nationwide through its technology forward platform, Smart Street™. Banc of California is committed to supporting its local communities through the Banc of California Charitable Foundation and by partnering with organizations that promote financial literacy, job training, small business support, affordable housing, and more.

At Banc of California, our success is powered by our people and a shared commitment to delivering meaningful results. We foster an environment where entrepreneurial thinking is encouraged, and accountability and operational excellence are expected. Our team members are empowered to take ownership, make informed decisions, and make a meaningful impact as the bank continues to grow and evolve. We are dedicated to supporting your growth and wellbeing through comprehensive benefits, robust development opportunities, and inclusive programs that enable you to perform at your best.

Together we win!

THE OPPORTUNITY

Branch Support Officers represent our Bank to the community and make our customers feel welcome, assisting clients by providing a superior level of service with their financial transactions. Will also be responsible for quality control assignments, promoting the Bank's services, and supports the daily service and operations within the branch, through expanded knowledge and customer service. The Branch Support Officers is required to travel between temporary assignments at branch offices within a designated region.

They are responsible for processing cash and non-cash transactions in accordance with company policy and procedures, providing superior customer service. Mileage will be paid for travel between assignments. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

HOW YOU’LL MAKE A DIFFERENCE

• Actively involved in quality control for assigned region.
• Carry out supervisory responsibilities, when appropriate, in accordance with the Bank’s policies.
• Plan and schedule the daily workflow and coordinate with other areas as required to ensure compliance with service standards and regulatory deadlines.
• Assure high quality and friendly customer service and adherence to sales and brand standards.
• Resolve customer inquiries/complaints and situations in a positive professional and efficient manner.
• Promote effective sales and service environment.
• Monitor Tellers’ performance relative to losses, differences and referrals. When appropriate, coach for improved performance.
• Approve transactions within established guidelines.
• Participate in the opening and closing of branch. Conduct security inspection of building…