Police and Fire Dispatcher

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This is a lateral hire position - candidates must have at least one-year experience as a full-time Dispatcher in the State of Ohio with no more than one year of separation of employment; must be in good standing with most recent employer. This is a full-time, union position with benefits and time off, upon meeting eligibility requirements.

JOB TITLE:DISPATCHER - LATERAL
DEPARTMENT:POLICE AND FIRE
IMMEDIATE SUPERVISOR:COMMUNICATIONS SUPERVISOR
STATUS:FULL-TIME, FOP-Dispatch
HOURLY RATE: Determined by collective bargaining agreement;

$28.31 an hour plus bonuses

JOB RESPONSIBILITIES:

• Monitors and operates phone, radio and computer systems to respond to emergency and non-emergency calls from the public for police, fire, and EMS services;
• Monitors whereabouts of the City’s police and fire units and dispatches assistance where and when needed;
• Receives and responds to requests for emergency services via text message (SMS);
• Asks questions to interpret, analyze and anticipate the caller’s situation as to resolve problems and assess the required assistance;
• Dispatches appropriate police, fire and EMS units to needed locations;
• Determines and assigns the level of priority of the call and enters the data into the computer system;
• Performs emergency medical dispatch and crisis intervention services as required;
• Dispatches and coordinates the responses of public safety other agencies as needed;
• Enters and modifies information into local, state and national computer databases;
• Utilizes LEADS in a compliant manner, as needed;
• Monitors and responds to a variety of technical systems and monitors closed-circuit TV units maintaining surveillance for various locations;
• Deploys Drone as first responder to locations to support patrol and fire departments.
• Utilizes TDD system for the deaf and hearing-impaired;
• Issues emergency notification to general public using City’s various communications systems;
• Maintains required recordkeeping and performs job-related clerical work;
• Notifies supervisor and IT Helpdesk of outages or needed repair service on equipment;
• Maintains a professional, efficient, and helpful approach to all tasks;
• Maintains appropriate security and confidentiality in all aspects of the job;
• Works both independently and as a team member on assigned shift, under general supervision with considerable independence, in a confined area with limited breaks;
• Maintains alertness, sensitivity and good judgment during emergency situations; and
• Performs other duties as assigned based on operational needs.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to ensure that individuals with disabilities are able to perform the essential functions.

• High School diploma or general education degree (GED);
• Must have at least one-year experience as a full-time Dispatcher in the State of Ohio with no more than one year of separation of employment; must be in good standing with most recent employer.
• Must be at least eighteen (18) years of age at time of appointment.
• Must possess a valid State of Ohio driver’s license by the time of appointment with an acceptable driving record.
• Must be a Citizen or permanent resident of the United States.
• No felony convictions or conviction of an offense that would be a felony if committed in Ohio.
• Must be able to pass a background investigation and attain and maintain certifications for local, state and national criminal history databases and associated tele-communications systems.
• Ability to read and interpret documents such as safety rules, operating and maintenance instruction, general business periodicals, professional journals and technical procedures, or governmental regulations. Ability to write routine reports and correspondence. Ability to communicate…